18 December 2017
visit www.ebaday.com

Heather Cox joins Citi from Capital One to lead customer-facing digital initiatives

26 March 2014  |  2111 views  |  0 Source: Citibank

Citi announced today that Heather Cox has been named Chief Client Experience, Digital and Marketing Officer for Global Consumer Banking.

In this position, Cox will be responsible for developing and implementing the vision, strategy and execution of a common client experience, driving global customer satisfaction efforts and leading Digital, Marketing and Decision Management across Global Consumer Banking. She will report to Global Consumer Banking CEO Manuel Medina-Mora.

"Heather has a unique blend of expertise in digital, customer data and insights, product development, marketing and a strong track record of success," said Manuel Medina-Mora, CEO of Global Consumer Banking at Citi. "As we globalize our business, delivering a client experience that is differentiated and consistent across all channels and products, particularly in digital, will be critical to our success."

Heather joins Citi from Capital One where she developed, led and delivered a comprehensive customer experience strategy, leveraging digital innovations and customer data insights to help position the company for further growth, customer engagement, and operating efficiency. Heather served as Head of Card Operations, including the leading the integration of the HSBC portfolio into Capital One. Prior to Capital One, she was Head of North America Operations at E*TRADE, focused on driving customer experience through online channels.

"Citi's history of innovation and unique global footprint together provide a powerful opportunity to shape the future of banking in an increasingly digital era," said Heather Cox. "I am excited to join the Citi team and help them succeed in delivering a consistently remarkable global client experience."

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comvisit www.thomsonreuters.infovisit www.niceactimize.com

Top topics

Most viewed Most shared
satelliteRipple completes XRP Lockup
11021 views comments | 3 tweets | 2 linkedin
Banks tap Ethereum smart contracts for MiFID II complianceBanks tap Ethereum smart contracts for MiF...
8408 views comments | 11 tweets | 12 linkedin
Banks and fintech startups join forces on blockchain-based supply chain pilotBanks and fintech startups join forces on...
7515 views comments | 19 tweets | 22 linkedin
Nordea takes Open APIs into live productionNordea takes Open APIs into live productio...
6991 views comments | 6 tweets | 26 linkedin
hands typing furiouslyReshaping Customer Engagement & Da...
6949 views 0 | 4 tweets | 2 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job