PCSB Bank introduces virtual tellers
18 March 2014 | 768 views | 0
PCSB Bank, a family owned community bank in Southwest Iowa, is the first bank in the state to implement software-driven interactive video technology from NCR Corporation (NCR), the global leader in consumer transaction technology.
NCR APTRA™ Interactive Teller lets PCSB customers bank with a live video teller and conduct up to 95 percent of typical teller transactions - beyond what can be done at an ATM.
"Our family is both excited and proud to bring the most innovative banking technology to our hometown communities," said Ken Whitmore, Owner, PCSB Bank.
In November 2013, PCSB Bank installed two drive-up Interactive Teller units at its south branch location in Clarinda, extending service hours to 7 a.m. - 7 p.m. Monday - Friday and 8 a.m. - 1 p.m. on Saturdays. Interactive Teller Machine (ITM) technology allows customers to speak with a live remote teller, while giving the teller remote control over the machine to conduct transactions.
Since the initial November launch, PCSB Bank has installed a third drive-up Interactive Teller unit at its branch in Lenox, a strong agricultural community with a population of 1,400.
"By utilizing ITM technology, we were able to increase the service hours for our Lenox customer base by 173 percent," said James Johnson, Chief Operations Officer, PCSB Bank. "The drive-up ITM from NCR not only allowed us to extend weekday hours in Lenox, but also allowed us to offer all new Saturday hours. We're using ITMs right alongside our local branch staff, and it's just incredible what this new channel has done for our customers in terms of convenience. Interactive Teller is a digital extension of our people, and allows us the ability to maintain our very personal, relationship-driven style of banking that our customers value so much."
PCSB Bank has plans to bring Interactive Teller to all branch locations over the next two years. Data Business Equipment, an NCR solutions partner, worked with PCSB Bank on the project.
"NCR technology helps financial institutions better connect their customers with their staff, growing the relationship and their brand in the local community," said Jed Taylor, general manager, NCR Interactive Services. "Interactive video technology creates a bridge between availability and personal service. At PCSB Bank, customers will be able to bank with a staff member more often and more conveniently."