Sopra Banking experts designed the platform in close collaboration with Record Bank to fine-tune the solution to the customer’s needs.

Record Bank is a Belgian retail bank created in 2001, and works through a network of offices, dedicated agents and independents. Since the very start, Record Bank has used Sopra Banking Software solutions as the centerpiece of its core banking activities, which focus on individual customers as well as small businesses with transparent and simple products.

“Sopra Banking Platform played a key role in helping us merge back-office services, define new business lines, and integrate all of our applications into one robust and flexible solution,” says Louis Mahy, CIO at Record Bank.

Customer-centricity is as key to Record Bank as it is to Sopra Banking Software. In 2010, Record Bank called upon Sopra Banking to implement their new Record@Home, an internet home banking service. In 2012, Record Bank knew that it wanted to enter a new era of digitalization with a mobile banking application, “as the mobile world has increasingly become a channel where customers expect access to a bank’s services. We wanted a mobile banking app,” says Mr. Mahy, “and after carefully considering several alternatives, we contacted Sopra Banking again.”

Beginning of 2013, Sopra Banking investigated the needs of customers and bankers alike through its extensive network, and closely involved Record Bank in the development of the mobile banking app. The platform went live on January 7, 2014. Its features include full SEPA payment functionalities and allow customers to check the status, transaction history and details of their own account based on real-time data.

“We are very pleased with the result,” says Mr. Mahy, “Sopra Banking’s mobile app falls exactly in line with what a modern banking customer needs. It is streamlined, secure and fast.”