22 October 2016
Visit www.dh.com

Diebold launches concierge video services In North America

05 July 2013  |  2934 views  |  0 Source: Diebold

After conducting consumer adoption pilots of the technology, Diebold, Incorporated (NYSE: DBD) is making its Concierge Video Services™ available to all financial institutions in North America.

The solution is directly implemented into most Diebold Opteva® ATMs and provides consumers with the option to initiate video calls to customer service representatives, in order to complete activities not traditionally conducted during ATM transactions, such as account maintenance, new account setup and savings product renewals. The ability to access immediate support at the ATM saves consumers time and enables financial institutions to migrate more transactions to the self-service channel.

"Real-time video allows interactions once performed by an in-branch teller to be performed at the ATM, offering immediate and instantaneous support," said Mychal D. Kempt, vice president, North America operations, Diebold. "It provides added convenience and flexibility to consumers, enhancing their overall experience."

Diebold's Concierge Video Services has previously been piloted by Missoula Federal Credit Union, the leading financial institution in Missoula, Mont., and Mountain America Credit Union, Utah's second-largest credit union and the 29th largest in the U.S.

Comments: (0)

Comment on this story (membership required)

Related company news


Related blogs

Create a blog about this story (membership required)
Find out more Visit www.i2cinc.com

Top topics

Most viewed Most shared
The bank of the future will be invisible - KPMGThe bank of the future will be invisible -...
34204 views comments | 123 tweets | 227 linkedin
New EU rules could cost UK firms £122bn in cybersecurity fines - PCI SSCNew EU rules could cost UK firms £122...
10718 views comments | 31 tweets | 37 linkedin
Barclays and Citi test blockchain tech for equity swaps processingBarclays and Citi test blockchain tech for...
8473 views comments | 26 tweets | 19 linkedin
ING takes fintech startup route to UK relaunchING takes fintech startup route to UK rela...
6994 views comments | 29 tweets | 22 linkedin
Indian banks hit by massive ATM breachIndian banks hit by massive ATM breach
6623 views comments | 16 tweets | 25 linkedin

Featured job

Basic £100-120K plus significant MBO and quota Bon...
London based with substantial international travel

Find your next job