26 August 2016
Find out more

Diebold launches concierge video services In North America

05 July 2013  |  2900 views  |  0 Source: Diebold

After conducting consumer adoption pilots of the technology, Diebold, Incorporated (NYSE: DBD) is making its Concierge Video Services™ available to all financial institutions in North America.

The solution is directly implemented into most Diebold Opteva® ATMs and provides consumers with the option to initiate video calls to customer service representatives, in order to complete activities not traditionally conducted during ATM transactions, such as account maintenance, new account setup and savings product renewals. The ability to access immediate support at the ATM saves consumers time and enables financial institutions to migrate more transactions to the self-service channel.

"Real-time video allows interactions once performed by an in-branch teller to be performed at the ATM, offering immediate and instantaneous support," said Mychal D. Kempt, vice president, North America operations, Diebold. "It provides added convenience and flexibility to consumers, enhancing their overall experience."

Diebold's Concierge Video Services has previously been piloted by Missoula Federal Credit Union, the leading financial institution in Missoula, Mont., and Mountain America Credit Union, Utah's second-largest credit union and the 29th largest in the U.S.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
Find out moreVisit capgemini.comVisit VocaLink.com

Top topics

Most viewed Most shared
hands typing furiouslyBlockchain: what to expect for 2017?
8534 views 0 | 55 tweets | 46 linkedin
hands typing furiouslyBig Data's Three Big Trends in 2016
7200 views 5 | 22 tweets | 13 linkedin
hands typing furiouslyHow Banks Are Losing Millions by Ignoring...
6784 views 10 | 23 tweets | 8 linkedin
Nordea looking for AI and blockchain breakthroughsNordea looking for AI and blockchain break...
6227 views comments | 17 tweets | 19 linkedin

Featured job

Find your next job