18 December 2017
visit www.avoka.com

USAA app hits five million downloads

22 February 2013  |  2158 views  |  0 Source: USAA

One out of every five Americans used their mobile phone to access a financial account in the last year, according to the Federal Reserve.

USAA's highly mobile members exemplify the trend with more than 5.2 million USAA app downloads for iPhone® Android™ and iPad® at of the end of 2012 compared to 3.3 million at the end of 2011. Furthermore, the business has seen a 190% increase in the number of times members accessed their accounts using their iPad app.

"We've expanded our mobile tools to allow our members to manage the full range of their financial life anywhere, anytime," said Neff Hudson, assistant vice president of Emerging Channels. "In addition to basic transactions, such as paying bills or transferring funds, USAA members can do everything from using accident animation to assist with the claims filing process to quoting and buying life insurance."

By the Numbers: USAA Mobile Highlights
USAA's mobile app is the No.1 app in the insurance category, according to Key Lime Interactive.

Qualified USAA members made 13.3 million deposits through Deposit@Mobile totaling $7.4 billion in 2012; both up more than 70% over 2011. Since inception in 2009, more than 24.6 million deposits have been made totaling $13.8 billion.
Accident animation launched on iPad in November 2012 enabling members to explain and add narration of their accident using animation and voice capture technology during the claims process.

Industry firsts — the ability to apply for life insurance and open a new deposit account — became available via mobile in December 2012. Other products now available through mobile include auto insurance, auto loans, renters insurance, valuable personal property insurance and credit cards.

New Investment Center capabilities launched in mid-August which gave members the ability to trade stocks/ETFs and mutual funds and purchase USAA CDs on mobile. After inception, the average quotes increased from 3,000 to 80,000 per week, and nearly 23,000 new watchlists were created.

"This year we'll continue to roll out new mobile tools to make our members' lives easier," said Hudson. "Deposit@Mobile 3.0, already launched on iPad and coming soon to iPhone and Android, allows members to use imaging capabilities to deposit up to 10 checks into multiple accounts at one time. In addition, our new Virtual Mobile Assistant is set to launch in early spring."

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.aciworldwide.comvisit www.ebaday.comvisit www.response.ncr.com

Top topics

Most viewed Most shared
satelliteRipple completes XRP Lockup
11293 views comments | 3 tweets | 4 linkedin
Banks tap Ethereum smart contracts for MiFID II complianceBanks tap Ethereum smart contracts for MiF...
10303 views comments | 21 tweets | 25 linkedin
Banks and fintech startups join forces on blockchain-based supply chain pilotBanks and fintech startups join forces on...
7799 views comments | 19 tweets | 22 linkedin
Digital banking startup Loot secures £2.2 million seed roundDigital banking startup Loot secures £...
7521 views comments | 5 tweets | 11 linkedin
Nordea takes Open APIs into live productionNordea takes Open APIs into live productio...
7437 views comments | 6 tweets | 26 linkedin

Featured job

Competitive package
New York City, NY - USA

Find your next job