25 September 2016

100 Jack Henry banking clients hit by Sandy-inflicted data centre flooding

05 November 2012  |  2264 views  |  0 Source: Jack Hnery

Jack Henry & Associates, Inc. (JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry.

Its Jack Henry Banking® division announced today it has moved all operations from its Lyndhurst, NJ item processing (IP) center to one of the company's alternate processing facilities in Oklahoma City, OK. The Lyndhurst center was rendered inoperable due to widespread flooding caused by Hurricane Sandy. Over 100 of Jack Henry & Associates' 1,300 core bank clients were impacted by the damaged IP center.

According to Tony Wormington, president of Jack Henry & Associates, "All banks entrusting their item processing to our Lyndhurst center were alerted immediately about the unavoidable damage and our decision to transfer processing to the Oklahoma City processing center. We have provided periodic updates as the transition progressed and item processing resumed. We immediately dispatched significant resources to other JHA processing centers to support the initial backlog and increase in transaction volume. We will continue to work through any remaining issues until every bank affected is fully recovered with no transaction backlog."

Terry McMullen, general manager of E-Services, said, "The impact of this unprecedented storm on our clients has the full attention and focus of Jack Henry & Associates' executives, management team, and staff. We respect each bank's unique operating requirements and are working with them individually to ensure we are providing the level of support and service they expect during our collective recovery from this disaster. We will continue to provide regular updates to the affected banks and are working diligently to minimize the inherent inconvenience imposed on our bank clients and ultimately their customers by this unavoidable business interruption."

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