To enhance the consumer experience and streamline operations, UniCredit Bank Hungary Zrt. launched a service that enables consumers to deposit cash via an automated teller machine (ATM) to their bank accounts.
UniCredit Bank also selected Diebold, Incorporated as its exclusive ATM provider to set-up the new ATMs. The new ATMs deployed by Diebold supported UniCredit Bank to be the first financial institution in Hungary offering automated deposit services.
A successful pilot of envelope-free transactions that authenticated and validated deposit of banknotes in real-time on approximately 10 Diebold Opteva ATMs was completed in early 2011. These ATMs were equipped with Diebold's Agilis multi-vendor software application and enhanced banknote acceptor (ENA). Following the pilot, the bank ordered 25 additional terminals with ENA modules. The bank plans to continue the deployment of additional modules, with the goal to increase the number to 60 by the end of 2012. These cash deposit-enabled ATMs will help the bank improve efficiencies and provide new services for its customers.
The agreement also includes maintenance and professional services for approximately 180 Opteva ATMs deployed across the country. Additionally, UniCredit Bank is deploying personalized ATM marketing which will enable it to deliver targeted marketing campaigns to its customers, empower customers to personalize their ATM experience and extend the bank's brand. UniCredit Bank is the first financial institution in Hungary to implement Diebold's Agilis Campaign Office one-to-one marketing solution.
UniCredit Bank was recently named "The Most Innovative Bank of the Year" by MasterCard for integrating deposit automation into its self-service offerings to consumers.
"When we started envelope-free deposit transactions in February 2011 it was clear during the pilot period that customer demand is significant for this kind of service," said Gyula Bunna, managing director of the retail marketing and segments, UniCredit. "Branches where these new types of ATMs are installed reported an increased percentage of terminal usage instead of cash-desk."
Diebold has leveraged its strongg deposit automation experience and technology expertise to design the ENA to deliver deposit automation improvements, such as simplified servicing and ease of operation. The ENA enables the deposit of up to 50 mixed-denomination notes in an easy, envelope-free transaction that authenticates and validates deposits quickly and accurately, which will continue to allow UniCredit Bank to make deposits available immediately to customers. Diebold's ENA was certified to accept Hungarian currency by the local central bank.
"Deposit automation technology is key to transforming the branch's role within the retail banking industry," said Gerhard Gierer, area sales manager, Central Europe, Diebold EMEA. "We are excited to partner with UniCredit Bank in Hungary to provide it with innovative products and services that will streamline operations and enhance the consumer experience."