Source: Jack Henry
Jack Henry & Associates, Inc. (NASDAQ: JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar™ division announced today that American Airlines Federal Credit Union (AA Credit Union) has selected its Episys core processing system to provide enterprise-wide automation.
This Texas-based credit union, which has more than $5.6 billion in assets and operates as the ninth largest in the United States, will install Episys in-house during an 18-month conversion and implementation process.
According to Gary Lindsey, AA Credit Union's chief information officer and vice president, "Symitar's Episys system will offer the credit union robust functionality, customization capabilities to deliver product enhancements faster, and the ability to tailor our products and services to better meet our members' needs. While many of the real benefits go on behind the scenes, these advances will definitely translate into an improved credit union experience for everyone. That means increased efficiency, shorter wait times, and better overall personal service for our more than 232,000 member-owners."
The credit union's president & CEO, Angie Owens, said, "This is a big investment in our future. Symitar's excellent customer service ratings demonstrate they are intensely focused on meeting the needs of their customers, just as AA Credit Union is intensely focused on meeting the financial needs of its member-owners. This is a perfect fit."
Brad Aspgren, the credit union's senior vice president of Technology and Innovation, concluded, "AA Credit Union looks forward to converting to the Episys system in approximately 18 months. The conversion will take significant coordination with Symitar and our other credit union partners, but will be transparent and seamless to our members."
Ted Bilke, president of Symitar, said, "It's a privilege to welcome AA Credit Union to the growing Symitar family. We take great pride in our ability to meet the technology needs of diverse credit unions including those with a few million in assets as well as the largest, multi-billion dollar credit unions. The number of Symitar clients with more than $1 billion in assets now exceeds 60 institutions which is more than twice that of any competitive platform. There's no doubt that AA Credit Union will establish itself as one of the leaders in our client community and help us introduce ongoing functional innovations."