Systemware, the leading enterprise content management company, today announced that Bank of the West, a full-service bank offering a full range of business, corporate, personal trust and international banking services, has selected Systemware Centraspect FS for Electronic Statements.
Bank of the West will deploy Systemware's e-statement solution to enhance customer service and reduce operational costs by providing efficient and secure delivery of banking information to the three million households and businesses that it serves.
Centraspect FS for Electronic Statements is a versatile banking application that provides dynamic presentment and delivery of electronic statements. The application provides financial institutions the ability to duplicate an exact replica of a paper statement, allowing customers to easily view, store or print both current and historic e-statements through their online banking solution. Further, because Centraspect FS for Electronic Statements is an online solution, tellers, customer service agents, and bank officers are able to improve customer service by easily and quickly accessing a customer's statement to answer specific billing questions.
"We felt it was imperative to provide convenient, efficient and secure access to important banking information online," said Laurie Callagy, vice president and eTimeBanker product manager, Bank of the West. "With Systemware, we can achieve these goals, due to the company's track record with some of the world's largest financial organizations and because of the product's scalability, security features and technology."
Beyond customer service enhancements, Centraspect FS for Electronic Statements offer banks a new avenue for marketing. Each time a customer views their e-statement is another opportunity to share a new service or offering and deliver a personalized marketing message. In addition to new revenue, Centraspect FS for Electronic Statements delivers cost savings by reducing print and handling charges for an unlimited number of enhanced online statements. This premium service increases adoption of e-statements enrollment resulting in more customers "opting-out" of paper statements.
"To remain competitive, banks are realizing that it is critical to offer enhanced electronic banking services that are convenient and secure," said Frankie Basso, vice president of marketing, Systemware. "As the leading provider of e-statement presentment solutions, Systemware's Centraspect FS for Electronic Statements solution offers companies such as Bank of the West a powerful tool to ensure efficient and safe electronic communication management."
Centraspect FS for Electronic Statements captures monthly statements produced by a financial institution's existing core banking system, then stores and presents them online in a secure, well-formatted presentation. The application easily integrates with any core banking solutions whether they are hosted or in-house. With Centraspect FS, organizations receive a solution that incorporates a wide array of out of the box functionality and is tailored to meet their specific needs, while realizing a rapid return on investment.