Retail banking - Long Reads, News, Articles & Research: Finextra

Why collaboration remains central to agile digital banking

The pressure to transform and innovate is constantly increasing for financial institutions. At the same time banks and building societies are faced with the risk of being held hostage by the limitations of their own platform. To become more agile, financial institutions have now recognised the urgency of collaborating with the leading minds across...

01 June 2021 /retail

Three ‘beyond banking’ opportunities banks can’t ignore

Annerie Vreugdenhil Chief Innovation Officer at ING

Three ‘beyond banking’ opportunities banks can’t ignore

Kodak’s missed opportunity to invest in digital photography – a technology it invented – is one of the corporate world’s best-known horror stories. You’ve heard it: the biggest film company in the world, with a secure revenue stream and loyal customers who love the brand, goes bankrupt because it failed to innovate. But that’s not completely accur...

10 May 2021 /retail

4 things banks can do in 2021 to protect customer relationships

Annerie Vreugdenhil Chief Innovation Officer at ING

4 things banks can do in 2021 to protect customer relationships

The age-old business saying ‘customer is king’ may be more relevant than ever in 2021, given the circumstances banks have to operate in. Spurred by surging demand for digital services during the pandemic, banks are tasked with speeding up their transformation agendas to cater to new customer needs. With consumer behaviour impacted to an extent only...

15 February 2021 /retail

Starling is profitable. What’s next for other UK challenger banks?

Jamie Crawley

Starling is profitable. What’s next for other UK challenger banks?

Profitability is no longer a distant dream for challenger banks after Starling Bank tipped into the black late last year. How will this affect the mindset of the digital banking landscape and what do other players need to do to compete and survive? At Money 2020 in October last year, Sergei Galperin, JP Morgan’s European head of fintech investment...

28 January 2021 /retail

Tom Renwick Propositions Manager at Atom Bank

A vision for data driven lending

“The past is a foreign country - they do things differently there" - so runs the infamous first line of L.P. Hartley's novel, The Go-Between. And so the unprecedented economic circumstances associated with Covid-19 are set to alter the lending landscape: lenders are dealing with material impairments, degradation of loan portfolios and spikes ...

30 November 2020 /retail

How has Covid-19 affected fintech trends?

Retired Member

How has Covid-19 affected fintech trends?

Andrea Melville, Managing Director of Commercialisation and Propositions, Global Transaction Banking, Lloyds Bank, explores how the adoption and development of fintech solutions has been affected by Covid-19. Covid-19 has underlined how fintech enabled solutions can support businesses. This year, business leaders have reached for tools that give th...

02 November 2020 /retail

Challengers: True threat or paper tiger?

Paige McNamee

Challengers: True threat or paper tiger?

It seems that the challengers really are showing their teeth. A recent report by Deposit Solutions, research found that the UK’s largest retail banking brands’ stronghold across the savings market may be under threat. The research shows that up to 20% of British consumers are considering switching their savings account provider over the next 12 mo...

15 October 2020 /retail

Changing Face of Retail: Why retailers should tap into contactless

Mike Elliff CEO at Tyl by NatWest

Changing Face of Retail: Why retailers should tap into contactless

It goes without saying that the retail industry has changed dramatically over the past few years and that the high street is a very different place now compared to what it was ten – or even 5 – years ago. While many cynical naysayers have predicted the death of the high street year on year, the retail apocalypse is yet to come to fruition. More re...

12 October 2020 /retail

Why consumer demand is at the heart of fintech innovation

Paige McNamee

Why consumer demand is at the heart of fintech innovation

The ability of incumbents to innovate with the agility of disruptors has long been perceived as an uphill battle with unmatched opponents clambering to take lead position. Alex Bannister, director of strategic partnering at Nationwide Building Society, argues that rather than being borne strictly out of competition, the best innovation comes from ...

07 September 2020 /retail

Briefcase babies: How financial apps are helping kids learn about much more than money

Paige McNamee

Briefcase babies: How financial apps are helping kids learn about much more than money

Give a man a fish and he’ll eat for a day, give a child a user-friendly-savings-encouraging-card-app-account-overseen-by-parents and they will bank well for life. Equipping children and young adults with the tools and education to develop skills in their formative years means they will be positioned to reap the benefits of financial literacy once ...

10 June 2020 /retail

Australian neobanks face a sterner challenger than their UK equivalents did

Jamie Crawley

Australian neobanks face a sterner challenger than their UK equivalents did

A number of neobanks in Australia, such as Volt and 86 400, are trying to make dents in an extremely consolidated banking market dominated by the four major incumbents – CommBank, ANZ, Westpac and NAB. Comparisons may be drawn between this digital banking shakeup and that which occurred in the UK in 2014-15, but Australia’s incumbents have set a h...

06 April 2020 /retail

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