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John Bertrand

Scamdemic – vulnerable, with little protection and few arrests

UKFinance1 announces a saving of £32million in fraud in the first half of 2021 with bank branches, building societies and Post Offices working with the police through the Banking Protocol rapid respon...

12 h
Online Banking
Maria Schuld

An optimal approach to RPA automates workflows and enhances productivity

Robotic Process Automation (RPA) within the banking industry has evolved from a futuristic discussion at trade shows to a robust enabling technology; one that lowers operating expense and raises produ...

13 h
Banking Strategy, Digital and Transformation
Dexter Penn

Understanding Financial Mental Capacity

Mental capacity is the ability to receive and process information to make and communicate decisions on specific questions. We make decisions all day every day, from deciding what to eat and what to we...

16 h
Financial Inclusion
Dmitry Dolgorukov

Hybrid Banking And Hybrid Customers - New Trend in Financial Services?

English monk and poet John Lydgate is attributed with saying, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the peo...

17 h
Banking Strategy, Digital and Transformation
Jinder Kang

Fintech Meets Retail: How to Improve Commerce With Finance Innovation

The worlds of fintech and retail have always been connected. As technology advances, they are becoming even closer, both grappling with changes in consumer behaviors. A new ‘always-on’ customer combi...

18 h
Fintech
Andy Boniface

Will Internet of Things transform the wealth management customer experience?

In recent years, there has been a lot of talk about the potential of the Internet of Things (IoT) to revolutionise how we live. From microwaves that scan food packaging and follow cooking instructions...

19 h
Patrick Sheehan

Why Banks Must Embrace Automation for Growth Amid Regulatory Flux

As banks seek ways to facilitate profitable growth, many are evaluating how they can create more operational efficiencies by strategically investing in technology. Leading banks have been driving tran...

19 h
Banking Strategy, Digital and Transformation
Alastair Goodwin

Company policies are essential, even for start-ups

Right now all your energy is consumed on building your service, MVP’s, winning pilots, initial sales and building towards your next investment round. The last thing you need is to spend time writing c...

20 h
Data Management and Governance
Jeremy Stevens

Avoiding tech burnout from big transformations

Many companies take the ‘big bang approach’ to transformation and more often than not it fails. It also puts incredible pressure on tech teams and can lead to developer burn out in the long run. Ther...

20 Sep 2021
Banking Strategy, Digital and Transformation
Kartik Swaminathan

Customer Service in Fintech and Digital World

In digital world we live in, FinTech’s offers enhanced convenience, experience, transparency & choice to customers. Customer expects better price, faster processing, better access, service and a p...

20 Sep 2021
Customer Service 2015-2019-2025
Emilie Casteran

Why proximity payment solutions in Europe are at a turning point

Most countries in Europe have benefitted from a well-established card payments infrastructure for a long time. Although European citizens enjoyed the advantages of cashless transactions early on, some...

20 Sep 2021
Sergei Artimenia

Payment Trends Dominating Post-Pandemic

The payments sector saw record investment last year. This investment, coupled with the almost total everyday life digitalization, caused the sector to make a major step forward. Embedded finance, Buy...

17 Sep 2021
Banking Strategy, Digital and Transformation