Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
In the past few weeks, two news announcements made me think about the access to cash debate that rages in many countries and especially the UK where a government consultation on the topic recently cl...
ISO 20022 is coming. The new global messaging standard for payments systems is generally agreed to be a good thing for the banking industry – the Bank of England’s consultation on the plans showed re...
Telephone banking and chatbots unsurprisingly proved popular for customers during the pandemic because of how they allowed them to interact with people at their bank in a safe and convenient way. Rese...
Of all institutions, banks are at the forefront of sensing and encouraging the financial resiliency of their customers. They have clear insights into the state of an individual’s financial balance, sp...
One of the biggest lessons is that banks need to be able to quickly adapt to change. This was evident from the first lockdown, when financial organisations realised they had to reshape their technolog...
As economies unlock, you might suspect banks can take a breather, especially as some countries like the UK report big leaps in economic performance. Yet, the reality is the pressure on banks around re...
With the advent of new video social platforms including TikTok and Snapchat, we have seen hundreds of novice financial advisors, otherwise known as ‘finfluencers’, emerge. These influencers offer Gen ...
The contactless card payment limit will rise from £45 to £100 later this year as people are favouring contactless transactions to help curb the spread of the virus, as well as the convenience and spee...
While Open Banking use cases have been somewhat lacklustre so far, we could be about to see a shakeup in terms of how banks and utility providers unite for the benefit of the customer. Just this year ...
Tailored product offers, timely tips for financial management, curated messages based on a customer’s location – these are all great examples of personalisation. Yet this type of engagement continues ...
The short answer – nothing. For the slightly longer answer, read on. The COVID-19 pandemic has increased demand for the cloud so much that Deloitte forecasts revenue growth among the largest public c...
Open Banking now has three million active users in the UK as of January 2021 according to the Open Banking Implementation Entity. However, since PDS2 came into force, the big transformation that was ...