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Monica Hovsepian

Banks must invest in digital transformation to address the skills gap

In early 2020 – before the global impact of COVID-19 – organisations laid out what they thought would be their priorities for the year. For retail banking, last year’s Financial Brand report revealed...

25 Nov 2020
Monica Hovsepian

Key financial services trends as the world emerges from COVID-19

In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no one could have seen the full extent ...

07 Oct 2020
Monica Hovsepian

Nurturing relationships while working remotely

How banks can build resilience and meet customer needs during the COVID-19 pandemic In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring ...

25 Mar 2020
Monica Hovsepian

Why trusted advice is vital in uncertain times

FSIs need to step up and become ‘personal Yoda’ to build loyalty and trust during COVID-19 outbreak There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a ...

16 Mar 2020
Monica Hovsepian

Information Advantage for Financial Services in 2020: Look no further than platformification

It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate the priorities of recent years. And we are going to wit...

06 Jan 2020