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When IT infrastructure collapses, companies quickly realise how business critical it is. RBS learnt this lesson the difficult way this week when its systems collapsed on the busiest online shopping da...
The Financial Conduct Authority (FCA) has published a new webpage which gives information of the volumes of approved person applications for controlled functions that it has received and made a decisi...
The Financial Conduct Authority (FCA) has detailed changes to its Handbook from September 2013 to November 2013. Changes to the Controllers and Close Links Reporting provisions require that these rep...
Introduction In the years since the launch of the iPhone in 2007 we have seen a huge shift in the power base in the IT world. Probably the most significant change is that your IT department is no long...
The iPhone is rapidly making Japan Apple’s bestselling region. In stark contrast, the business sector is still risk averse. It has been particularly slow to adopt in the financial services sector, wit...
OK folks. You’ve all been hearing about Bitcoin. Your neighbors have been hearing about Bitcoin. Your dog walker has been hearing about Bitcoin. Now it’s time to separate the wheat from the chaff… L
With a wide range of channel choices for retail customers, banks need to be aware of the usage and preferences for each channel which can vary for multiple reasons including the purpose of the transac...
In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking custome...
I wince every time I hear bitcoin reaching new milestones in value - and I don't think I'm alone. 'Bitcoin hits $300' - I shudder. 'Bitcoin reaches $500 milestone' - I cringe. 'Bitcoin tops $1000' ...
RBS customers suffered a systems meltdown on Monday evening as millions of customers of RBS, NatWest and Ulster Bank were left unable to make payments with their credit & debit cards Of course, t...
It’s called ‘Cyber Monday’, one of the busiest days shopping days of the year and cards failed. Across the country, parents were left unable to pay for their kids Christmas presents, customers were st...
In what is undoubtedly a positive move for consumer safety, the European Central Bank has issued a set of draft recommendations for mobile banking and payments security. However, while agreed standard...