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A lot of chatbot projects in regulated sectors, especially financial services, have reached the realisation that Natural Language Processing (NLP) has severe limitations compared to the unabated hype....
Frugal Engineering is the science of breaking up complex engineering processes to reduce the complexity and cost of producing products, without compromising quality. One example of Frugal Engineering ...
There is a very interesting issue related to GDPR that has emerged from the USA. Very simply, USA firms that adhere to GDPR, but do not apply at least the same level of consent to its domestic custome...
AI (artificial intelligence) including derivatives such as RPA (robotic process automation) have become increasingly popular, at least within conversations by the growing and growing ‘in crowd’. AI is...
Legacy Systems remain problematic. Legacy Systems constrain change enablement. FinTech accelerates change. Legacy Systems are costly and slow to change. FinTech is inexpensive and quick to change. The...
We are all being inundated with requests for consent to continue using services as the GDPR deadline rapidly comes closer and closer. Many of us are not finding the consent experience very good. The...
After so much innovation and disruptive technologies, the issues surrounding legacy systems still prevail at scale. For example, Global Banks are spending around US$220bn a year on IT expenses, with...
Chatbots are gaining more and more momentum throughout the public and private sectors, worldwide. Now is the time to consider chatbots from a wider perspective. Chatbots are emerging as a new cl...
There is a growing expectation that chatbots can be used for recruitment. The obvious low hanging fruit is for a chatbot to: Answer questions about the job on offer Qualify a prospect through a set o...
Since the beginning of online services, lawyers have been the major influence upon the customer consent process. Their preferred instrument is to produce dense content, such as terms and conditions, c...
The Economies of Compliancy is an emergent economics term that describes a competitive advantage of sharing practical regulatory knowledge and practices across entities. By means of a utility-based cl...
In March 2018, Citicorp launched a Facebook Messenger chatbot for its consumer banking clients in Singapore. They also plan to launch these chatbot-based services in Hong Kong and Australia later in 2...