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This blog recently expressed the view that, in these days of financial turmoil, banks should reposition their branch networks as a means to reinject the personal service ethos to high street banking ...
The Truthpod is an anonymous online polling booth in Australia that has been set up to find out what people really think about their bank. Respondents are invited to "just tell it like it is&quo...
One HSBC is a scheme that aims to move 55 core banking systems, 24 credit card systems, 41 internet banking systems, 40 desktop standards and five unique trading rooms on to one global platform by 201...
The UK's Financial Services Compensation Scheme is doing its bit to keep the phishing industry in business by sending e-mails to customers of defunct Internet bank Icesave advising them to log-on to t...
Gallup opinion poll data from September shows clearly the impact of the financial crisis on the wavering fortunes of presidential candidates McCain and Obama. Have a look at the chart below. Obama fir...
The economic downturn may lead to a surprise revival of interest and investment in branch banking, as consumers seek out personal advice and a shoulder to cry on in a recessionary climate. Seventy per...
Bryan Inch, the general manager of RaboPlus, the Australian Internet arm of Dutch co-operative Rabobank, has been running an executive blog for over a year. In September, he announced through the blo...
With what appears to be impeccable timing, Hollywood is awash with reports of the imminent return of Gordon Gekko, the ultimate master of the universe, in a reprise of the 1987 blockbuster Wall Street...
National Australia Bank's brave experiment with social media appears to have blown up in its face. NAB initially set up myfuturebank.org (now sadly deceased) to engage with customers online and listen...
HSBC recently wrote to inform me of important changes to my bank account. Apparently, customers had expressed dissatisfaction with the paltry 0.1% AER rate of credit interest offered on HSBC's curent ...
Flashing across trader's newscreens everywhere on Friday
The Financial Services Authority, in its latest missive to bank CEOs, says it has no wish to become involved in setting bank remuneration levels. Yet, despite these assurances, the regulator has made...