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With consumers being given more choice than ever before, banks and building societies continue to be challenged as to how, when and where they deliver services to their customers. High street banks ar...
The financial services landscape as we know it is changing. In recent years many service industries have been shaken up by disruptive technologies and the banking sector is no different. Whilst regula...
The fast-paced development of banking technologies, combined with consumer demand for bricks and mortar branches, is creating the perfect storm for the continuation of in-branch banking innovation. Ju...
In an age driven by technology and innovation, providing services that overlay technology with human touchpoints/interaction where appropriate remains crucial in achieving good customer service, regar...
Figures from the Bank of England suggest that we have an ongoing attachment to cash. Indeed, the value of bank notes in circulation increased by six per cent last year with the £20 note representing ...
As the payments space becomes increasingly digitised, we shouldn’t forget the important role that cash still plays in our society. On a global basis both the level of cash in circulation and the value...
With the enormous pressure facing the industry from customers and competitors alike, many banks are redefining their in-branch strategies. In fact some 2,274 branches underwent a refit in the past two...
It’s been a few weeks now since Clydesdale Bank first issued the £5 polymer note to the public and from what I can see consumer reaction, so far at least, has been overwhelmingly positive. A quick loo...
Despite what many think, cash would still appear to be king. Since 1986, ATM cash withdrawals have been on a steady increase across the country according to statistics by Link. Demand for cash also a...
Banking, in the modern sense of the word, can be traced back to medieval Europe and early Renaissance Italy. Of course, the 1400s was very different to today; but up until a few years ago very little ...