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Earlier this year, Starling Bank and Monzo became the top two banks in terms of customer satisfaction in the UK, knocking incumbent First Direct from the number one spot[1]. Interestingly, this news c...
For retail banks operating in the EU, open banking - and ‘Open APIs’ which are seen as a key facilitator of this - have become hot topics in the boardroom. Spearheaded by the European Commission’s r...
With the evolution of digital banking, there are fewer opportunities for face-to-face interactions with customers. Is it therefore becoming harder to drive customer devotion, attracting and retaining ...