11 Results
Monica Hovsepian Global Industry Strategist, Financial Services at Opentext
In early 2020 – before the global impact of COVID-19 – organisations laid out what they thought would be their priorities for the year. For retail banking, last year’s Financial Brand report revealed that ‘removing friction from the customer journey’ was one of those key priorities. In truth, all businesses – regardless of size or sector – need to...
25 November 2020
In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no one could have seen the full extent of the global COVID-19 crisis, but as we navigate through the pandemic it’s time to re-assess those trends and see how things have evolved. Welcome t...
07 October 2020
FSIs need to step up and become ‘personal Yoda’ to build loyalty and trust during COVID-19 outbreak There’s a danger that writing a blog focused on the current Coronavirus outbreak could be seen as a cynical marketing ploy. But I’m going to do it anyway as what we’re experiencing right now is unprecedented, and will have implications long after thi...
16 March 2020 /covid-19
It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate the priorities of recent years. And we are going to witness the rise of Platformification as the way to achieve these long-standing goals. Financial Services and Insurance organizations will continue to s...
06 January 2020
BAI white paper puts omni-channel experience top of the CIO agenda Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products in that category – or sometimes used as verbs, as is the case with Google. One of the latest brands to gain “household verb” status is the ride...
12 March 2019 /ai /retail
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed me that there’s still some work to be done. Let me explain. Last week, I received a letter from my bank. It came as a bit of a surprise as I’d agreed that my preferred communication channels with the bank w...
13 February 2019 /ai
The New Year is upon us, and with it come new challenges and opportunities for the Financial Services industry. The industry is currently experiencing unprecedented disruption from factors like new market entrants (FinTechs, InsurTechs), evolving regulatory changes, increasing incidents of cyber-crime, mandates to reduce costs and deliver efficien...
11 January 2019 /ai /regulation
There seems to be no shortage of news around cybercrime and fraud at financial services institutions. The latest involves a security breach at one of the oldest cooperative banks in India. Within 24 hours of the FBI issuing a global alert around an ATM cash-out threat, the bank suffered a breach. Hackers executed 12,000 transactions and stole $13...
23 August 2018 /security Information Security
It’s the time of the year that you either love or dread – get-togethers, office parties, decorations, lists for Santa, Starbucks holiday cups. Plus, your email starts exploding with offers for pre and post Black Friday sales. What is really curious to me is the amount of personalized and targeted emails I am receiving these days from retailers. I h...
05 December 2017 /ai /retail
"Society bristles with enigmas which look hard to solve. It is a perfect maze of intrigue." - Honore de Balzac Banks are working furiously to decode the Millennial generation’s puzzling financial habits and interactions. The trade journals constantly talk about them, and at a retail banking conference I attended earlier this year they wer...
29 June 2017 /retail
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