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In recent years, the landscape of banking across the globe has undergone significant transformations. Among these many changes, the closure of bank branches on the high street has become a common sigh...
When done correctly, personalisation in digital banking can increase customer engagement, reduce support costs and drive revenue. Technologies like AI and advanced data analytics are making personalis...
As banks are busy digitalizing every corner of their firms to prepare for the "Fourth Industrial Revolution", many seem to be missing a key complement to their digital adoption strategy whic...
A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly cur...
In an era of mobile first, when any software product manager is chastised for not putting mobile front and center in any roadmap, and when online giants like Facebook pivot to mobile in a big way (or ...
The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its se...
The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar. Most of the data on the subject is US-based so far. Analysts from Celent said some time ago that only 3.8%...
Kudos to the Transaction Banking practice of PwC for recently publishing their updated review of the trends in and around transaction services. It is a recommended read and does a good job at summari...
Just came back from the International Chamber of Commerce (ICC) Banking Commission meetings in Beijing. It was a great conference with excellent content and debates, from the rules making activities t...
Mashups are beginning to excite the banking world because of their potential to give customers more control over customer data – to be able to query it, manipulate it, enhance it and even combine it
On a roadshow in Asia recently, while talking to our transaction banking and corporate customers, I was struck by how flat the world of Supply Chain Finance seems to have become. On the one hand, the...
There is an interesting piece on voxeu.org calling for a fair treatment of trade finance under the upcoming Basel III rules. A majority of practitioners view Basel II as unfairly and dangerously toug...