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[Please note these are my personal views and should not be assumed to be the offical position of my employer] This is an exciting time for Blockchain and there is no shortage of hype. Over the past ...
Wanting a change from Brexit articles (too many of them are just too much speculation), I was looking back at some of the news stories from earlier in the year that I’d meant to blog on but hadn’t man...
It’s very interesting to see that Santander is bringing back 500 contact centre agents from India to the UK. This is good news for the UK economy, and is also part of a much wider trend in customer s...
An interesting story last month on Silicon.com, that the UK Department of Work & Pensions has abandoned its trials of voice biometrics as an anti-fraud tool.This is not a snap decision, as Silico...
An interesting story about Bank Leumi on Finextra just before Christmas. It seems that Bank Leumi will be using voice biometrics for password re-sets for online banking. There are a couple of intere...
Never one to post only on up to the minute stories, the blog was quite interested in the Finextra report a fortnight ago on "man in the middle" fraud in call centres. I just haven't had a ...
I wrote yesterday on the problems the Commonwealth Bank of Australia was having with a phishing attack that caused customers to call a fake contact centre that impersonated the bank's centre and captu...
I normally focus the blog on Europe, but this story from Australia shows a very alarming new level of fraud. In this case fraudsters have targeted Commonwealth Bank of Australia customers with a fake ...
I seem to hear the sound of a stable door being shut, and long after the horse has bolted. The FSA seems finally to have realised that offshore call centres can constitute a risk in financial service...
I appreciate the BBC Radio's weekly personal finance program 'Moneybox' may not be something that all of my blog readers are aware of, but this week it's been looking at speech recognition and biomet...
I was very interested to see two good stories on Finextra today. The first was that around half of Facebook users want to be able to bank through Facebook. The second was that 91% of British adults h...
This isn't the first, and certainly won't be the last, example of security breaches from staff. There's been a lot of recent focus on the risks of external attack and how biometrics can help deal wit...