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Time to wish a happy 21st Birthday to the ATM installation that changed the face of cash provision in the UK! Yes. That’s right. It is exactly 21 years since the first Independent ATM was installed in...
There are phenomenal companies that have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? W...
It’s been an exciting year in the banking sector. Along with innovation being pushed along by the industry, there has also been the added pressure of regulatory change, such as the introduction of 2FA...
The challenge for biometrics today is that nearly all modalities need to have additional security layers. Nowadays fraudsters have found ways to bypass on-boarding or authentication procedures and in ...
Frequent readers of this blog and people who otherwise know me well would be aware that I'm a big fan of social media customer service. Many years ago, I wrote Customers Of The World Unite, You Have ...
Traditionally financial industry protected the customers’ personal, financial and transactional data. This was a great entry barrier for players like new finan
Going global means breaking geographical barriers and allowing people to connect from anywhere at any time. Every day, we see various business processes being digitized to allow businesses to go glo
In the past year, we’ve seen technology play a huge part in shaping the banking industry landscape, from emerging fintechs to new solutions facilitated by Open Banking to the latest AI tools. With suc...
Last week, HSBC and Santander agreed, following CMA action, to refund customers after they both broke a legal order relating to unarranged overdrafts. Part 6 of the CMA’s Retail Banking Market Invest...
Yesterday, the UK arm of a large international banking group was fined £44 million for prolonged and pervasive shortcomings in its internal controls and governance arrangements around capital and liqu...
Introduction As per a report from Forbes1, from 1980 to 2010, the Chinese, Japanese and South Korean banking industries' assets expanded 20, 15 and 13 fold respectively. And, as per One Road research2...
Although the Christmas shopping season starts earlier every year, the transaction frenzy really begins with the sales juggernaut of Black Friday and Cyber Monday. According to an Adobe Analytics surv...