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The UK payments system, Faster Payments, is the world leader in real-time payments. It is likely to process over 1.2 billion transactions in 2015, a volume far ahead of all other similar systems globa...
The introduction of call centres and then the fashion for off-shoring call centres in the 1990s can be considered to be occasions when many banks failed to replicate the customer experience they provi...
Rising prosperity and urban growth has had a profound effect on the global economy. Whilst there remain significant disparities in income, the middle class is swiftly expanding, particularly in Asia,...
Britain’s next generation challenger bank has just received a banking license. Atom aims to take 8 million of the 64 million accounts in the UK, for which purpose it has secured £25 million of invest...
Pensions are back in the headlines and flavour of the month online. In March 2015, Google Trends in the UK saw a spike in the number of searches for 'pensions' and related terms, as the deadline for r...
The D-day for UK pensions has arrived. On April 6th 2015, alongside the usual scramble to capture personal ISA allowances, new UK pension reforms came into force affecting arguably the most important ...
Going forward banks will have an increased focus on improving profitability. While bank profits have exceeded historic profitability rates, return on equity (ROE) is still low compared to the years pr...
After evaluating lots of candidates, burning the midnight oil, I’m proud to publish, what I think is the world’s first Periodic Table of Remittances (Money Transfer). The table provides a glance into ...
The Faster Payments Scheme Limited has worked hard to understand the access challenges to Faster Payments, and they’ve discovered two distinct groups of users: those requiring Immediate/ Real Time pay...
At the recent Payments Fraud and Security conference, a topic that came up regularly was the concept of data sharing to assist Banks and Financial institutions in the ongoing fight against fraud. Data...
Is trust for banks being rebuilt? Tentative improving news for the banks! 33% of customers grew more confident about the industry in the last 12 months according to Ernst & Young. And only 19% lo...
Retail banking is under pressure from every angle. Technological advances, and the evolving attitudes they shape, have lowered the barriers to entry for new challengers and rendered ‘legacy systems’ a...