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As technology becomes ever more intertwined with our daily lives, consumers are entrusting businesses with increasing amounts of their personal data. The Data Controller is the legal person who contr...
Crowdsourcing is a powerful thing. So powerful it's starting to make some waves in the banking world, but it isn't new. I've always been an advocate of it as a method of highlighting and organising q...
Banks are under huge political and social pressure to demonstrate their role in the wider economic progress of nations and their citizens. Unless banks adopt active policies to rebalance the negative ...
Riedel emailed me a "20% off" coupon this morning. It's not a big secret that I like fine wines (it says so on my LinkedIn profile) and a quality glass makes a huge difference as far as tast...
Banks have long been trusted to care for our money, and for good reason. These highly skilled organisations have centuries of experience in the development and evolution of financial products and cust...
Mobile wallets are mainstream…no they’re not…yes, they are… I want my NFC…what about a QR code or P2P? Tablets and smartphones, stored-value, account-to-mobile, don’t forget CARDS! Cash and cheques - ...
I had a great meeting this week with Chuck Blakeman, entrepreneur and best-selling author of ‘Making money is killing your business’ & the soon to be released ‘Why employees are ALWAYS a bad idea’...
On 15th September 2008, Lehman Brothers declared itself bankrupt. In one of the most dramatic events of the 2007-2008 global financial crisis, the 160-year old institution collapsed due to its exposur...
Last month saw two separate instances in the UK of attempted or successful bank theft using Keyboard Video Mouse (KVM) remote-access devices, apparently perpetrated by the same gang. Whether or not t...
In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent interact...
Last week the UK's Cooperative Bank rolled out a well constructed social marketing campaign. Designed to use social platforms to amplify the voice of customer advocates, the campaign was the very epit...
We are now five years on from the Credit Crunch of 2008 and the scars of past bank instability can still be seen. As such it is unsurprising that policymakers are now looking at new solutions for secu...