3780 Results from /retail
Jim Marous Publisher at The Financial Brand
According to PEW Research Center, tablet adoption has almost doubled over the past year and for the first time, a third (34%) of American adults currently own a tablet computing device, including almost half (49%) of those in their late thirties and early forties and a majority (56%) of those in higher income households. With this platform becomin...
11 November 2013 /retail
Nick Levy Partner - Financial Services at IBM Consulting
With the growing adoption of smart phones, iPads and video-enabled devices, banks now have the ability to implement new channels, including video, for connecting with their customers. And, with the desire to create powerful emotional connections with the customer, video may just replace the telephone. Telephony service remains a vital way for cust...
05 November 2013 /retail
Kishen Gajjar Management Consultant at Infosys Consulting
The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to rise in 2014, should banks or mobile operators—who are better positioned to offer levels of security customers expect—be building them instead? The cha...
Retired Member
My parents ran a small, largely cash business. My mum would make weekly runs to the bank on the bus with a plastic shopping bag of cash, on the understanding that no one bothered to mug a middle aged lady out doing her shopping. She would go to our local bank and see one of the tellers who would help her deposit the week’s takings. Her favourite w...
Dan Barnes Writer at Information Corporation
The news that US financial services firms are beginning to use peer-to-peer or person-to-person (P2P) platforms as a method of reaching borrowers is a bit concerning. More worrying is that P2P loans are being sold on and securitised. Q: What is P2P lending? A: P2P platforms typically bring together individual lenders to invest in loans to individua...
04 November 2013 /regulation /retail Future Finance
A detail sprang out at me in the recent investigation into Mizuho Bank’s accidental funding of organised criminals in Japan. The bank funded loans via an associated firm, Orico, which acted as the lender, and had in turn outsourced the background checks it ran on customers. It turned out the background checks had not picked up on the criminality o...
The future of money is a decentralised, unregulated, completely digital currency. I feel like the only thing that anyone’s talking about now is bitcoin. Bitcoin ATMs, the Silk Road shutdown, the man who just bought a house with his long-forgotten bitcoin investment. It reminds me of the BitTorrent protocol. At its core, an innovative and efficient...
01 November 2013 /retail Future Finance
When it comes to customer loyalty, banks have long held a privileged position. Whether it's the difficulty of navigating a raft of red tape, an inability to separate the offering from the vast array of different providers, or simply a feeling of contentment with the service offered – for most of us changing bank is a rarity. The old adage that an ...
31 October 2013 /retail
Hans Tesselaar Executive Director at BIAN
Our banks run on enormously complex IT systems. This is not new information – much has been said of the challenges facing banks as these archaic systems struggle to answer the pressures of a modern banking industry. After all, most banking platforms were developed in the 1960s and 1970s – consider how consumer technology has evolved in this time a...
30 October 2013 /retail
Brett King CEO & Founder at Moven
Mobile use is exploding in the banking scene. If you are a retail bank today in the developed world and you don’t have an app for your customers, you are increasingly becoming an exception. Certainly almost every bank in the world today has some form of Internet website and Internet banking capability. However, for most banks, the web and mobile a...
29 October 2013 /retail Innovation in Financial Services
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