244 Results from 2022, /retail
Jordan Glazier CEO at Wildfire Systems
The banking industry is undergoing an identity crisis. It faces a dwindling number of financial institutions, declines in non-interest income; and competition from challenger banks. Customer retention for financial institutions is more essential than ever, making rewards that sweeten the deal with consumers more popular — and more crucial — than e...
16 March 2022 /retail Fintech
Marten Nelson Co-founder and CEO at M10
Central bank digital currencies (CBDC) are often mentioned as a key motivation for the rise of a cashless society. As Sweden’s central bank, Riksbanken, discusses in its paper, The Riksbank’s e-krona project, Report 1: "Today, cash is used to an ever-decreasing extent in Sweden, which has led us within the world of central banking to start con...
16 March 2022 /payments /retail Frictionless Payments
Maria Schuld Head of Regional and Community Banking at FIS
Approval uncertainty reigns Financial institution merger transactions are complex and challenging to complete even in the best of times. Mix in the current environment of regulatory delay and uncertainty and you find acquisitive banks face a daunting situation. A quick temperature check of recent headlines showcases the depth of this new challenge...
15 March 2022 /retail Banking Strategy, Digital and Transformation
Steve Morgan Banking Industry Market Lead at Pegasystems
Voice AI has the potential to revolutionise how banks reduce fraud and speed up the resolution of fraud claims. There is agile software on the market with integrated voice AI capabilities, creating opportunities that will allow banks to tackle crime, maintain regulatory compliance and improve customer service. While voice AI is still in its early ...
15 March 2022 /retail /predictions Artificial Intelligence and Financial Services
Andrew Ducker Payments Consulting at Icon Solutions
Request to Pay services – which allow payees to initiate requests for payments within a secure messaging channel – are creating opportunities for enhanced payment experiences. And a recent Icon survey of industry stakeholders, including global banks and payment service providers (PSPs), found that 71% recognise the potential. As attention turns to...
15 March 2022 /payments /retail Banking Architecture
Nick Green Director at Purple Patch Broking Ltd
In 2020, the value of buy-now-pay-later (BNPL) transactions reached £6.4 billion (a 60-70% growth on the previous year). BNPL offerings appeal to both merchants and shoppers so this growth is expected to continue. With the offer of interest-free monthly payment terms, consumers prefer this method of payment to credit cards. However, concerns from...
15 March 2022 /regulation /retail BNPL
Retired Member
Welcome to a new era of customer-centricity. Today, customers enjoy a wealth of options at their very fingertips. They are made more powerful as a result. Hyper-responsive brands such as Netflix and Amazon have driven changes to customer expectations. Financial services providers need to catch up. Technology offers both incumbents and disruptors t...
11 March 2022 /retail /sustainable Trends in Financial Services
If freelancers created a banking app that met their unique needs, what would it look like? We all see the commercials for banks advertising "new ways of banking," yet their innovations seem to be variations on the standard bank account — which also means that there's an assumption that everyone makes money the same way. But not everyone i...
11 March 2022 /retail /startups API
Andrew Beatty Head of Wealth, Retirement & International at FIS
Embedded finance is becoming a hot topic in banking. While the concept is not new, it has taken on new dimensions thanks to modern technology and innovative applications, and its impact and potential are notable. Embedded finance can be simply defined as “the use of financial services by a non-financial company”. Familiar examples of embedded finan...
10 March 2022 /payments /retail Embedded Finance
Chris Principe CEO at APB, Inc.
Rotten to the Banks’ Core - Mr. Bank, is your core rotten? Do you suffer with manual entries, tickets anyone? Are your internal IT support costs going through the roof? Shut out of the latest Fintech products? Looking like last century? Digital banks blowing you out of the water? At the center of every bank is its core banking system. The core syst...
07 March 2022 /retail /wholesale Payments strategies 2015-2020-2030
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