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Many a neobank seems to be founded on the premise that Gen Y and Gen Z (collectively "Millennials") are digital natives and prefer digital interactions to physical ones in everything includi...
Reducing cost to serve was the first motivation while banks started to invest in Digital Banking. The idea was simple: migrating the transactions from branches (high cost channel) to self-service chan...
Last week I was with yet another banking customer, discussing innovation in payments. Another presenter brought up the obligatory slide with an update on payments and banking regulation, and the cost...
There is a new universe called Data created by mobile devices, social media, web blogs, RFID and other sources. Big Data is the next generation of data warehousing and business analytics and is poised...
Banks and financial institutions continue to look at ways to square the circle when it comes to the digital delivery of financial services and enabling a true customer experience in the new digital wo...
One of the easiest channels to use Contact Centre for sure, what is required simply dialling couple of numbers – surfing through the IVR (this could be challenging though?!) – finalizing your task via...
Today I read an article on CNBC written by Eric Rosenbaum about what Peter Diamandis, executive chairman and co-founder of Singularity University recently said (and much more). “Finance will be the m...
One of the most important digital assets a bank can have is the Web Site, may be the most important of all. It is the bank's digital main gate from where our customers come to know about bank’s produc...
Digital Banking channels used to be called as "Alternative Banking Channels" (some banks may still do that!), as the name implies they were considered as an alternative to the branches. As o...
“The world has changed more in recent years than it has in the hundred, possibly ten thousand years before it. Industries that didn't exist just five years ago are dominating the daily headlines and 2...
“Banks were once the corner stone of the community but today their industry is being disrupted and disintermediated. Despite spending over £200 Billion on business transformation last year alone their...
Knowing how your Digital Channels are performing is very important, as we can not MANAGE something, we can not MEASURE (Tiger Woods once tried this and wanted to manage extra marital affairs without m...