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MasterCard has just joined Visa, Google, PayPal, Isis, O2 and a whole string of providers who are launching or preparing digital or mobile wallets. As frontiers between the online and physical worlds...
Today in Singapore we've had a gathering of a collection of real innovators and disruptors in the financial services and customer experience space. The line up at#NextBankAsia was a bunch of strong in...
eInvoicing is big business – and pretty soon it's going to be for small business too... There are many studies that explain the huge cost of paper-based invoicing and just as many that show the benef...
Around the end of 2009, my HP OfficeJet printer had broken down. I promptly logged a call with the local office of Hewlett Packard's service partner. After several futile attempts over the next three ...
I guess with a title like 'Branch Today, Gone Tomorrow' it's no surprise that a lot of people think I'm anti-branch. I'm not anti-branch, I just don't drink from the branch kool-aid fountain that goes...
I wanted to do something different with this piece. I was going through some old folders on my PC the other day and came across an old university assignment I did on banking in 2005. It was for an ...
Merger and acquisition activity in European retail banking is reviving, with talks beginning between La Caixa, the Catalan savings bank, and its smaller competitor, Banca Cívica. These talks have bee...
Like my colleague, Caz, I was also at the Finextra Social Media day last week and I was also inspired by the social business panel and, in particular, Giles Andrews from Zopa’s comments on trust. As C...
Central Bank guidelines mandate banks in most countries to run their new customers through Know Your Customer (KYC) checks. However, this has its limitations as the checking is restricted to address,...
I have just read an article on the Economist linked to by Finextra: "The bank of SMS" - talking about mobile banking across Africa. Even more interesting than the article were the comments...
Before I start this piece I need to be completely honest with you. I despise bank loyalty programmes. Has anyone noticed that they all look the same? Most banks have completely missed the point as ...
In a previous post we looked at the pressing need for retail banks to embrace customer-led innovation. Whereas innovation may have been a priority in the past, the threats banks now face from outside...