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Two weeks ago I explained why we should not neglect the fact that Revolut will be made physically available in Belgium: they announced a country manager offices in both Antwerp and Brussels. Until la...
Open banking represents the biggest banking transformation in a generation. Regulatory initiatives, such as ‘PSD2 and Open Banking’ from the UK’s Competition and Markets Authority (CMA) empower custom...
It’s been an exciting year in the banking sector. Last week’s announcement that challenger bank Revolut has been granted a European Banking License proves that digital-first banks are no longer just t...
Can simple but effective “nudge” theory based behavioral targeting drive higher acquisition for banks? Banks regularly struggle to achieve higher marketing efficiency in a complex and volatile busines...
As the new year approaches, the time has come to reflect on the developments that shaped the retail banking landscape in 2018 and look ahead to the next twelve months. A year ago, I predicted that in ...
Whilst most writers will turn their attention to reviewing the past year or more likely their predictions for the coming year, Christmas is a time to think not only of our loved ones but of others les...
Many of us have heard about KYC (Know Your Customers) while opening bank account, Insurance Policy, Investments and Pension Schemes. Bank insist on process to know about the customer before onboa
Personal Financial Management (PFM) has evolved greatly since its birth in the early eighties. Originally developed to bring money management into what was then a widespread technological shift to the...
According to a research paper by Finextra and SAP Customer Experience, Engaging the Unengaged Customer, less than half (49%) of consumers agree that their banks work hard to engage them, and that they...
"How satisfied are you with your bank?" is a staple question in Voice of Customer (VOC) surveys. However, one question that is almost never asked is "How proactive is your bank in reach...
When it comes to technology, financial institutions are up to their knees in regulations, security measures and legacy infrastructure, which make them slow to adapt to new trends. The last few years h...
The last update we gave was that the sponsor of Project Carlton had signed off on the initial research and endorsed its sharing for validation with five or six interested parties. We did that, got ver...