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Last month, SAP hosted its annual Financial Services Forum in London to discuss the challenges brought forth by digital transformation and to provide a platform for discussion around innovation and it...
The Philippines is preparing for ASEAN integration. Integration will mean (eventually) ASEAN member banks can set up shop here and vice versa. It makes me wonder what best practices they will bring? W...
Digital Transformation changed the way we live and make business, then gave two options to banks: CHANGE or DIE. As clearly stated by Darwin, neither the strongest nor the most intelligent but the mos...
I am the future of banking. I am a millennial. I was born in 1997 – and over the next few years, customers like me will decide whether or not banks are the right places to go to meet our money needs. ...
A while ago on Twitter I confessed the term "FinTechS" irks me. The plural. It's a new phenomenon and maybe we are just using it to be hipsterishly "in" but there is something abou...
With the rapid expansion of smartphones and tablet devices, more and more consumers are using their smartphones and tablets to conduct their daily activities as replacements for their personal compute...
Social CRM has been one of the hot topics for banking in recent years, especially after the strong existence of Social Media in our lives took place. From the banking point of view, it represents the ...
The branch of today looks very different to what it looked like twenty or so years ago. Cash slips, pens hanging from chains and queues that lasted longer than it took to walk to the branch, were all ...
From its modern beginnings with Grameen Bank, microfinance has focused on women. This made so much sense: they were traditionally underserved and financially disadvantaged, had clearer financial prior...
There are a number of areas of the digitalisation of financial services that represent opportunities for established banks and new entrants to the market. More than £1.7 billion is now transferred eac...
With the enormous pressure facing the industry from customers and competitors alike, many banks are redefining their in-branch strategies. In fact some 2,274 branches underwent a refit in the past two...
When I first entered the remittances industry the separation of these two industries was seen to be one of the laws of the universe, just as mobile was isolated as the solely desired channel for which...