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From the switch to remote working and the evolution of hybrid, to the challenging economic climate, the past couple of years have challenged and tested many people’s mental fortitude. Mental health is...
Nick Delis, Senior VP of International and Strategic Business, Five9 Insurance companies are working around the clock to meet soaring demand, operating in a high-stakes, high-stress environment. With ...
Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an impr...
One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from d...
Augmented reality ( AR) and virtual reality ( VR) have forever changed the way we interact with technology, opening up exciting possibilities for immersive experiences. As these technologies continue ...
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this i...
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfie...
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, ...
I recently participated in an investment Q&A panel and was asked by someone in the audience to share a few inspiring success stories of U.S. investors or companies that have successfully invested ...
Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ent...
We see hundreds of new skyrocketing fintech startups and challenger banks. They work hard on usability and design the best financial user experience (UX) to build the next generation of financial prod...
In recent years, Web3 has been put forward as the most significant democratic revolution in the digital space. With big tech monopolies governing the exchange and monetisation of information today, th...