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A recent report from Citi’s Equities Research team challenges the widely held view that Bitcoin delivers simpler and cheaper international remittances. While the analysis highlights some key Bitcoin...
Following my call for action of a few articles ago I’ve decided to do something about it. Since the industry won’t listen to me faster and set up new ways of studying how their customers truly feel ab...
Take a glance at your bunch of keys. In amongst ‘the usuals’ like the front door, the garage, the bike lock and the car keys, there’s fair chance that at least one plastic loyalty key fob has quietly ...
Just about every call I get from a bank lately seems to ask, “What should we be doing about blockchain?” It depends who’s asking. Traditional banks should be doing one thing, whilst fintechs another. ...
It seems like madness that in most companies, functional departments such as finance, IT, sales and operations can be rigidly separated with their own targets, KPIs and systems. They need to focus on ...
A lot has been written about Payment Service Directive 2 (PSD2) and there will be more in the coming months. The regulation has been pictured as disruptive. On one hand it paved the way for new entran...
Action against corporates by financial regulators demonstrating they are widening their focus and bringing corporates into the world of financial crime compliance is well documented. Non-compliance c...
We recently attended two conferences within a space of four weeks - ACT 2016 at Liverpool and EBAday 2016 in Milan. A financial community family reunion to coin a phrase. The underlying theme at ACT ...
Why Digital, NOW? Banking industry is at crossroads There are tremendous expectations from banks to keep up with service experiences that are provided by retailers, online providers and other player...
As kids, we grew up with Giant Robot and Johnny Sokko, a TV series that captured the fantasy of an entire generation. We all loved to emulate Johnny’s voice commands to his watch, and the resultant ae...
When trying to define modern trends of the payment market in a few words, one could say that payments become: a) faster, b) safer, c) cheaper and d) easier. For example, payment by card in an online s...
My property management company in UK wanted me to link the following information to my monthly rent payment: MCS MERIDIAN CLIENT ACCOUNT HOUSE RENT 98 MERIDIAN PLACE JUN 2008 There was no way I could ...