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As Christmas Day fast approaches, many of us will be frantically last-minute shopping to ensure a Christmas to remember, not least after last year’s lockdown Christmas. Typically, UK households spend ...
In What Is Subscription Trap? (Part 1), we saw several Dark Patterns used by brands and service providers ("Merchants") to make it difficult for us to cancel subscriptions like Social netw...
In the modern world, we are all so used to our data being for sale that many of us do not even really evaluate the issue. However, while we might not mind our email address or name being on a marketin...
Against the backdrop of continuing economic uncertainty, financial fraud will continue to thrive in 2022, with fraudsters expected to exploit consumers across all digital channels. Sadly, the industr...
With the constant barrage of news related to Covid-19, it is sometimes easy to forget about the complex geo-political world we live in and the difficult and seemingly intractable problems that fill i...
Fraudulent activity surging The Office of National Statistics (ONS) has reported that 5 million fraud offences were committed in the year ending June 2021: A 32% increase compared to 2019. Despite th...
The Christmas season is here, and many retailers are feeling positive about performance this year, given that non-essential shops are open and things are heading back to normal. Sales, especially onli...
The United Nations has estimated that between $800 billion and $2 trillion are laundered every year, though it’s almost impossible to know the true amount. In an attempt to deter this crime, we’re see...
Unsecured systems and processes can be remarkably easy to exploit. Just imagine a banking call centre, where employees process payments on behalf of customers every day. Before the world changed in e...
Financial fraud causes billions in losses every year for banks and financial institutions (FIs). By 2027, the global cost of fraud could reach $40.62 billion. In the UK alone, £753.9 million was stol...
The global cost of financial crime compliance is estimated to be $213.9bn, according to Lexis Nexis’ Global Cost of Compliance 2020 report, up from $180.9bn the previous year. And this is expected to ...
Introduction If the customer lifecycle is a performance, the onboarding process is the opener. If the opener doesn’t catch your attention, you don’t want to stay for the show. For many financial insti...