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While COVID-19 has drastically reduced our use of cash, rumours of its death are greatly exaggerated – at least for now. While the number of cash machines has been reducing, there are still over 60,00...
Could we have predicted the dethroning of cash in early 2019? Perhaps. But in 2020, multiple tell-tale signs has indicated that in the payments world, cash no longer reigns supreme. The volume of no...
For many years, payment terminals have been a vital tool for businesses that complete their customer transactions in-store. The familiar hand-held devices have reliably taken card payments and offered...
The small-medium business (SMB) lending space is hard. For most credit unions, regional and community banks, small business lending represents high risk for low margins, even though it is in their DNA...
COVID-19 has prompted investment managers of all sizes to undertake a comprehensive review of their operating models. Market volatility, extreme margin pressure, technological complexity and business ...
Emotions drive around 80 percent of the decisions a person makes in a day. Yet most digital banking applications today are highly transactional utility apps designed for checking balances and perform...
From adopting AI for personalising customer experiences to chatbots responding to customer queries, banks and financial institutions are turning to new technologies to streamline their operations and ...
We all recognize that the pandemic has made digital transformation a more urgent priority for financial services organisations. With employees working from home and many more customers wanting to do b...
Dr Maximillian Dyck, Paralegal, Suade Labs COVID-19 has brought sound operational risk practices into focus around the world of business. Operational risk is the risk of loss from failures in intern...
Strategies for retaining and nurturing female talent The COVID-19 pandemic undoubtedly had a disproportionate impact on women in the workforce. For instance, a recent study of six countries (China, I...
The events of the last 12 months have transformed the financial technology sector and catalysed a new wave of innovation that is revolutionising the way we pay, and get paid. From contactless payments...
Multiple lockdowns over the last 12 months resulted in mass bank branch closures and the rapid shift to digital payments and financial services. With increased dependency on online channels, it was in...