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Looking back over the last 18 months in the payments industry, it’s hard to recall a more turbulent time certainly in the last decade or so. As we head towards the end of 2021, in the wake of Brexit, ...
In my previous blog (click here), I spoke about how Card Fraud had reduced globally, but that there was significant fraud in other channels. According to UK Finance, in the UK Authorised Payment frau...
The financial services' industry has adapted to hybrid working in a speedy fashion, and while many professionals return to the office as Coronavirus restrictions ease, there remains a need to work col...
Since faring the worst of the pandemic, attitudes towards protection policies have changed across the generations. We’ve seen an uptake in interest from younger earners such as Millennials and, in par...
Covid ushering in the new way of payments With the pandemic having confined people within their homes, the e-commerce sector got a steroid boost. The US e-commerce market witnessed a 10-year growth i...
The enduring theme of conversation since the beginning of the COVID pandemic has been change. For the insurance industry, this has meant grappling with significant disruption as risk profiles were com...
Telephone banking and chatbots unsurprisingly proved popular for customers during the pandemic because of how they allowed them to interact with people at their bank in a safe and convenient way. Rese...
Of all institutions, banks are at the forefront of sensing and encouraging the financial resiliency of their customers. They have clear insights into the state of an individual’s financial balance, sp...
The disruption and uncertainty created by COVID-19 has slowed business execution across all aspects of businesses. Anti-financial crime and compliance functions are no exception. However, the challeng...
The complexion of the SMB landscape is regularly subject to change. Disruptive market entrants, new technologies, and fluctuations in the economy, represent just a handful of the influences that can f...
Cloud services have played an invaluable role in keeping financial services, banks, and e-commerce firms live and running during the Covid-19 pandemic. From remote working to a hybrid future, many fir...
One of the biggest lessons is that banks need to be able to quickly adapt to change. This was evident from the first lockdown, when financial organisations realised they had to reshape their technolog...