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Today, many banks are united by a common challenge: managing the limitations of their legacy cores and the operational, compliance, and customer personalization pitfalls associated with them. Monolith...
As credit card transactions are falling and lending products are becoming even more important, banks are fighting harder than ever before to remain top of mind and relevant to their customers. In this...
2021 will be the year we learn from 2020, and banks will be no exception. Last year, digital services were put to the test. If they weren’t up to scratch customers went elsewhere and businesses missed...
Recently we were Finextra’s guest for a webinar on 'Big Data: Empowering banks to drive customer-centricity'. We shared insights on how we see the banking industry changing due to several causes. An o...
When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They...
Arthur C. Clarke, writer of the famous science fiction epic 2001: Space Odyssey, famously remarked that any sufficiently advanced technology is indistinguishable from magic. The problem with magical t...
It’s been an exciting year in the banking sector. Along with innovation being pushed along by the industry, there has also been the added pressure of regulatory change, such as the introduction of 2FA...
What can banks learn from the world of fast-moving consumer goods (FMCG) like razors or make-up? On the face of it, not much. But dig a little deeper and you quickly realise that the financial service...
Digital-first challengers have disrupted the old, cosy club of High Street banks, harnessing the power of customer data to deliver tailored financial products, services and customer interaction. What’...