Research/analysis

News/ai

AI agents ace cash management tasks - BIS research

Generative AI agents can replicate key cash-management tasks - even without specialised training, according to a Bank for International Settlements working paper.

27 November 2025

News/ai

Finextra & Cloudera release global survey report on the state of AI adoption in financial services

Our latest Finextra global survey report ‘Turning AI potential into advantage: How financial services institutions are scaling AI’, produced in association with Cloudera, is now available to download.

14 November 2025

News/sustainable

Sustainable Finance.Live 2025: Naturemind.ai and Lloyds win hackathon

Naturemind.ai and representatives of Lloyds Banking Group have won the Sustainable Finance.Live 2025 Hackathon.

13 November 2025

Research/Research/analysisSurvey

Turning AI potential into advantage: How financial services institutions are scaling AI

12 November 2025 244 downloads

Finextra TV/ai

Why Exception Handling Needs AI, Automation, and ISO 20022

At Sibos 2025 in Frankfurt, Kelly Wilson, Financial Services Industry Principal at Pega, explored how exception handling and compliance are evolving in the era of real-time, data-rich payments. She emphasised the strategic value of ISO 20022 and the role of automation and agentic AI in accelerating exception resolution through predictive analytics and intelligent workflows. Wilson noted that while large banks are leading the charge, driven by cross-border demands, smaller institutions are also modernising, often through partnerships. She highlighted the importance of cloud adoption and tools in overcoming legacy infrastructure challenges, predicting a future where modernisation becomes continuous and legacy systems gradually fade into the background.

10 November 2025

News/retail

Monzo beats Chase, Nationwide, and Starling in UK customer satisfaction - YouGov

Monzo leads in customer satisfaction rankings for UK banking consumers according to a 2025 survey by data analytics firm YouGov.

07 November 2025

News/ai

28m Brits use AI tools to help manage their money - Lloyds

More than half of UK adults have used artificial intelligence in the last year to help them manage their money – making personal finance the nation’s number one use of AI, according to research from Lloyds.

03 November 2025

News/ai

UK startups lacking AI expertise at board level

UK startups and scaleups are being urged to address an absence of AI skills within their boardrooms, according to a recently published report

30 October 2025

Finextra TV/payments

Innovation in Payments: Analytics, AI and PaaS

At Sibos 2025 in Frankfurt, Nadish Lad, Global Head of Product and Strategic Business, Volante Technologies spoke with FinextraTV about the changing face of payments, from AI to PaaS solutions. Detailing his three key use cases for AI in payments, across exception handling, smart routing and SLA management, Lad reiterates the fact that AI is not new and must now be viewed through the lens of what is the right use case for each business. Speaking to the evolution of PaaS, Lad explains the benefits of moving from a CapEx model to OpEx model, noting this change as more cost-effective and less cumbersome to manage.

23 October 2025

News/ai

Bank profits face $170bn hit from AI - McKinsey

Failure to adapt to consumers' increased use of AI could see banks lose as much $170bn, according to a report from McKinsey.

23 October 2025

News/crime

Consumers increasingly concerned about AI scams

A vast majority of consumers are concerned that increasingly sophisticated AI will be used for financial scams and a similar number expect their banks to use the same technology to protect them, according to recently published research

22 October 2025

News/startups

UK venture funding reaches multi-year high

Startups and scaleups based in the UK secured more than $9bn in venture capital funding in Q3, making it the second-highest quarterly funding total on record.

14 October 2025

News/ai

BoE issues warning over potential AI bubble

UK investors should prepare for the possibility of a sharp correction in the value of UK stocks due to falsely inflated valuations for AI companies, according to the Bank of England.

08 October 2025

News/ai

Two-thirds of bank staff using unapproved AI tools - survey

The prevalence of shadow AI, whereby bank staff are using unapproved tech, poses a growing risk to the financial services industry, suggests recently published research.

08 October 2025

News/security

Cybersecurity concerns on the rise for consumers

A majority of consumers believe it is harder to secure their information on digital platforms than their physical homes, according to recently published research.

06 October 2025