Mobile & online banking

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/Mobile & online banking

Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

/Mobile & online banking

The evolution of branch banking

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

/Mobile & online banking

EBA Clearing launches E-Services at EBADay 2011

Georgio Ferrero, chairman of EBA Clearing targets e-shoppers with the E-Services launch.

/Mobile & online banking

Is cash still king?

Luke Olbrich, Head of Debit, Europe, Mastercard looks at industry initiatives for replacing cash.

/Mobile & online banking

Banking the unbanked in India

M. Balakrishnan, COO of the National Payments Corp of India talks to Finextra about how the sub-continent is embracing m-payments.

/Mobile & online banking

Can banks partner their way towards innovation?

Hays Littlejohn, MD at UBS makes the case for external IT partnerships for banks looking to get ahead in technology innovation.

/Mobile & online banking

RBS bets big on the burgeoning tablet market

RBS unveils its latest Marketplace app for RIM's Blackberry Playbook in London. Order book and trading functionality is "being discussed".

/Mobile & online banking

The cultural leap of business intelligence

Fred Cook, CIO of North Shore Credit Union in Vancouver, Canada, talks with Finextra about their installation of the Temenos Insight business intelligence system.

/Mobile & online banking

Metro Bank bets its success on the branch experience

Anthony Thomson, chairman of Metro Bank sits down with Finextra at the Temenos Community Forum in Lisbon to discuss their 'customer channel agnostic' strategy.

/Mobile & online banking

Market data goes mobile

The latest developments in market data from mobile to emerging markets discussed by SunGard's Robert Jeanbart.

/Mobile & online banking

More than M-Pesa, African banking gears itself for growth

Oti Ikomi, senior VP at Ecobank, a South African-based, pan-African banking group, talks with Finextra about the rise of the middle class in Africa and its affects on the continent's banking industry at Fundtech Insights 2011 in London.

/Mobile & online banking

Call centres, self-service and smart phones

Andrew Small, global head of customer relationship management, BT Global Services, discusses their new consumer survey, which reveals some surprising statistics about the behaviour of smart phone users.

/Mobile & online banking

Mobile services go down well in South America

Jürgen Wassmann, regional head, emerging payments, Latin America and the Caribbean Region and James Anderson, VP, mobile MasterCard Worldwide talk about how South America is an innovation hotspot.

/Mobile & online banking

NFC payments service in Turkey

MasterCard, Garanti Bank, Gemalto and Turkish mobile phone provider Avea will go live with a so-called 'BeaverTail' NFC antenna-equipped SIM card mobile payment service in Turkey on Wednesday, 8 December.

/Mobile & online banking

ING on trade finance and mobile

Virginie Michielsen, ING's head of trade banking, took time out at Sibos to talk to Finextra.

/Mobile & online banking

Is there a tipping point for banking innovation?

Steve Ellis of Wells Fargo talks banking innovation.

/Mobile & online banking

Corporates want mobile banking

Fundtech and Aite Group explain their recent research into corporate demand for mobile banking solutions.

/Mobile & online banking

The future is mobile

Gerhard Romen of Nokia knows mobile and knows how you'll use it.

/Mobile & online banking

Drivers for mobile banking adoption

Aleksandra Gren of Fiserv discusses consumer demand for instant financial gratification.