227 articles tagged with this keyword
News/Call centres
Tesco Bank has inked a five year contract with customer management outsourcing firm Vertex that will see 200 call centre jobs created in Glasgow to support a move into the mortgage market next year.
21 October 2010
North Americans prefer the Internet for carrying out routine banking transactions but when a problem arises they turn to staff in a branch or over the phone, according to a survey from Empathica.
05 October 2010
Spanish banking giant Santander has outlined plans to create around 400 call centre jobs in the UK to support a customer base that has ballooned in recent years.
24 September 2010
The Royal Bank of Scotland has launched a 14-point 'customer charter' designed to rebuild public faith in the part-nationalised giant after a torrid two years.
14 June 2010
Barclaycard is weighing up plans to hand over operations at its Teesside call centre, which houses around 700 staff, to Indian BPO outfit Firstsource.
09 June 2010
A former Bank of America call centre worker has pleaded guilty to stealing high-net worth customer account information and trying to sell it.
Lloyds Banking Group has agreed the sale of its 70% stake in esure to the online insurer's founder and chairman Peter Wood for around £185 million in cash.
11 February 2010
UK supermarket Tesco has launched a job Web site specifically designed to help recruit over 1800 staff for its bank.
05 February 2010
Banking giant HSBC is set to add around 70 staff to its call centre in Edinburgh to deal with Premier Account customers, according to the BBC.
12 January 2010
US Bank says it will open a service centre in Kansas City next year, bringing more than 1100 jobs to the area.
18 December 2009
Even in the age of tweets, texts and friend requests, talking to someone face-to-face is still the preferred method for Americans when communicating with their bank, according to a survey from market research firm Mintel.
13 November 2009
The banking arm of UK retailer Tesco is creating 1000 jobs in Newcastle with the opening of a new customer services centre.
28 October 2009
The overwhelming majority of UK contact centres are storing audio recordings of calls that contain customer credit card details - in direct breach of PCI DSS guidelines, according to a poll from Veritape.
14 October 2009
UK supermarket giant Tesco is set to create more than 800 jobs at its fast-growing personal finance unit by opening a customer service centre in Glasgow.
20 August 2009
Telephone banking customers are being warned about a new low-tech, man-in-the-phone (MitP), fraud technique being employed by criminals.
10 July 2009
Barclays has confirmed that a storage disc array fault at its Gloucester data centre caused its ATMs and online and telephone banking systems to crash yesterday.
17 June 2009
German savings bank Sparkasse KölnBonn has inked a five year deal with prosystemsIT - in which it holds a stake of around 25% - for the provision and operation of VoIP systems.
Aviva Australia has rolled out voice biometric authentication technology from Salmat VeCommerce in a bid to improve customer security and communication.
11 June 2009
National Australia Bank (NAB) has introduced biometric voice verification for its telephone banking customers.
10 June 2009
Police in Perth are investigating an elaborate bank scam in which customer calls to the Bank of Scotland were intercepted and diverted to fraudsters who duped the callers into handing over personal account details.
05 June 2009
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.