227 articles tagged with this keyword
News/Call centres
Britons have little faith in the ability of banks to look after their personal information, with call centres seen as a particularly weak link in the security chain.
11 March 2013
Missoula Federal Credit Union has begun piloting Diebold's video ATM technology, enabling customers to talk to call centre staff through a screen.
24 October 2012
Large numbers of Brits have been unable to access their accounts online and withdraw cash from ATMs after separate systems problems at Lloyds Banking Group and the Co-operative Bank.
05 October 2012
UK retail giant Marks & Spencer has stepped up its banking operations, launching a current account and promising to open up a raft of new in-store branches by the end of the year.
27 September 2012
ING is weighing up the sale of its online banks in the UK and Canada as it looks to raise cash to pay back money lent by the Dutch government at the height of the financial crisis.
03 August 2012
The Royal Bank of Scotland has set aside £125 million to cover costs resulting from the technology failure that hit RBS, NatWest and Ulster Bank customers in June.
With mobile money becoming increasingly important, the UK's Faster Payments Scheme has hired telecoms industry veteran Craig Tillotson as its first managing director.
12 June 2012
The latest in a long line of computer problems to hit Australian banks has left NAB customers unable to use ATMs and point-of-sale terminals or access their account online or over the phone.
10 February 2012
Commonwealth Bank of Australia (CBA) has once again been hit by IT problems, leaving customers unable to use ATMs, point-of-sale terminals and call centres.
12 August 2011
The Sunday Times used a 'blagger' to trick an Abbey National call centre worker into handing over the bank account details of then chancellor of the exchequer Gordon Brown, according to the Guardian.
11 July 2011
Santander is to move 500 call centre roles from India back to the UK in an effort to improve customer service standards.
08 July 2011
Days after claiming to have fixed the problem, Tesco Bank is still being affected by a computer glitch that is preventing some savings customers from accessing their accounts online.
23 June 2011
Lloyds Banking Group is to axe 300 jobs and shutter a call centre in Bridgend, forcing the 700 staff who work there to relocate to other locations.
09 June 2011
Wells Fargo has agreed to pay $16 million in compensation to customers with hearing and speech problems it discriminated against by refusing to do business over the phone using a telecommunications relay service.
02 June 2011
Customer satisfaction with online banking in the UK is high, far outstripping other channels such as branches, ATMs, call centres and mobiles, according to a survey from ForeSee Results.
25 May 2011
Nearly 30 million Americans accessed financial services accounts through their mobile phones in the fourth quarter of 2010, a 54% rise on the same period the previous year, according to comScore.
25 March 2011
Bank of Moscow is rolling out video conferencing technology from Avaya at branches so that customers can to talk to call centre staff 24 hours a day.
24 February 2011
Barclaycard has come under fire over proposals to cut 285 back office and call centre staff and send the work they do abroad.
03 February 2011
Improving cooperation between branch, Internet and call centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011, according to a report from Efma and Finalta
18 January 2011
Only 29% of Western Europeans believe their bank acts as a 'customer advocate', doing what's best for them and not just what's best for the bank's profits, according to a Forrester survey of nearly 21,000 European adults.
11 November 2010
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