233 articles tagged with this keyword
News/Call centres
Eckoh and WorldPay have carried out what they claim is the world's first Apple Pay payment via a phone voice call.
20 October 2016
By 2030, technology will have made banks and banking invisible to customers, hidden by Siri-like personal assistants that cull data from our connected lives to fulfil daily personal and financial obligations, claims KPMG.
18 October 2016
Lloyds Banking Group is to be the first organisation in Europe to use 'Phoneprinting' tech from Pindrop to identify fraudulent callers to its contact centres across the Lloyds Bank, Halifax and Bank of Scotland brands.
11 October 2016
Barclays is ditching passwords in favour of voice biometrics technology at its call centres, meaning that customers will be authenticated when they start talking.
01 August 2016
Singapore's DBS is to introduce voice biometrics to authenticate customers ringing in to its call centres by the end of the year.
24 May 2016
TD Bank is teaming up with Cisco to build customer and employee experience technology at the IT giant's new innovation centre in downtown Toronto.
11 January 2016
Royal Bank of Canada is to begin recording the voice prints of customers as they dial in to its call centres, eliminating the need for passwords and additional authentication questions to determine client IDs.
05 October 2015
While the internet continues to be America's most popular banking channel, mobile is fast catching up on more established rivals branch and ATM for the silver medal, according to an ABA survey.
12 August 2015
Westpac is handing over the management and deployment of the bulk of its merchant payment system offering to Verifone.
23 June 2015
In a North American first, Eastern Bank is replacing security questions with voice biometric authentication for customers calling its service centre.
19 June 2015
India's Icici Bank is introducing voice recognition technology at its call centres, enabling customers to authenticate themselves simply by speaking.
25 May 2015
Canadian financial technology firm D+H is to buy transaction banking vendor Fundtech for $1.25 billion in cash, subject to regulatory approvals.
31 March 2015
Startup digital-only lender Charter Savings Bank has been given the go-ahead by regulators to begin taking deposits.
07 January 2015
First direct, a bank that has no high street branches but still manages to make its customers feel valued, is the top-rated brand for customer service in the UK, according to a survey by consumer champion Which?
17 September 2014
The Internet continues to be America's most popular banking channel but is losing ground to mobile, ATMs and even branches, according to an ABA survey.
26 August 2014
Barclays is rolling out voice biometrics technology at its call centres that recognises customers when they start talking.
23 June 2014
Lloyds Banking Group is axing 645 jobs and closing a call centre in the town of Warrington, in a move branded "unjustified" by the Unite union.
21 May 2014
An IT glitch at Commonwealth Bank of Australia has left customers unable to use online and mobile banking, ATMs and point-of-sale terminals for several hours.
15 April 2014
Retail giant Marks & Spencer will take on Britain's high street banks this summer with the launch of a current account with no monthly fee.
07 March 2014
Her Majesty's Revenue and Customs (HMRC) has decided not to levy a 20% value-added tax on bitcoin transactions, reversing an earlier ruling that classified virtual currencies as gift vouchers.
03 March 2014
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