227 articles tagged with this keyword
News/Call centres
Royal Bank of Canada is to begin recording the voice prints of customers as they dial in to its call centres, eliminating the need for passwords and additional authentication questions to determine client IDs.
05 October 2015
While the internet continues to be America's most popular banking channel, mobile is fast catching up on more established rivals branch and ATM for the silver medal, according to an ABA survey.
12 August 2015
Westpac is handing over the management and deployment of the bulk of its merchant payment system offering to Verifone.
23 June 2015
In a North American first, Eastern Bank is replacing security questions with voice biometric authentication for customers calling its service centre.
19 June 2015
India's Icici Bank is introducing voice recognition technology at its call centres, enabling customers to authenticate themselves simply by speaking.
25 May 2015
Canadian financial technology firm D+H is to buy transaction banking vendor Fundtech for $1.25 billion in cash, subject to regulatory approvals.
31 March 2015
Startup digital-only lender Charter Savings Bank has been given the go-ahead by regulators to begin taking deposits.
07 January 2015
First direct, a bank that has no high street branches but still manages to make its customers feel valued, is the top-rated brand for customer service in the UK, according to a survey by consumer champion Which?
17 September 2014
The Internet continues to be America's most popular banking channel but is losing ground to mobile, ATMs and even branches, according to an ABA survey.
26 August 2014
Barclays is rolling out voice biometrics technology at its call centres that recognises customers when they start talking.
23 June 2014
Lloyds Banking Group is axing 645 jobs and closing a call centre in the town of Warrington, in a move branded "unjustified" by the Unite union.
21 May 2014
An IT glitch at Commonwealth Bank of Australia has left customers unable to use online and mobile banking, ATMs and point-of-sale terminals for several hours.
15 April 2014
Retail giant Marks & Spencer will take on Britain's high street banks this summer with the launch of a current account with no monthly fee.
07 March 2014
Her Majesty's Revenue and Customs (HMRC) has decided not to levy a 20% value-added tax on bitcoin transactions, reversing an earlier ruling that classified virtual currencies as gift vouchers.
03 March 2014
Close to two thirds (64%) of people online who hold a current account with a bank or building society would prefer to conduct their banking on the Web or via a mobile application compared to just 29% who prefer telephone or in-branch banking.
10 January 2014
Barclays Bank is to close a call centre in Coventry, UK, with the loss of 350 jobs.
05 November 2013
Barclays chief Antony Jenkins has hinted that branch closures could be on the horizon as the bank bids to cut costs and take advantage of customers' growing enthusiasm for mobile services.
31 October 2013
Commonwealth Bank of Australia has employed a team of design consultants to refurbish its Melbourne call centre in an effort to inspire staff working on intense, monotous tasks.
26 July 2013
Turkey's Akbank has introduced a video chat service to its online banking site, connecting customers with remote call centre agents direct from their PCs.
27 June 2013
ANZ and Royal Bank of Canada are working with IBM to test the capabilities of Watson Engagement Advisor for crunching account data and providing clients with relevant, nuanced answers to online and mobile queries.
22 May 2013
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