27 September 2016

Technical Support Coordinator

07 September 2016 MyBank
Type:Full-time - Permanent Local Work Contract
Location:Brussels
Country:Belgium
Published:07 Sep, 2016

The Company

MyBank is owned and managed by PRETA S.A.S., a wholly owned subsidiary of EBA CLEARING, a country-neutral private industry provider of pan-European payment infrastructure solutions.

MyBank (www.mybankpayments.eu) is an e-authorisation solution that enables customers to pay for their online purchases via their regular online or mobile banking environment. The solution is open to all authorised payment service providers (PSPs) in the Single Euro Payments Area (SEPA), including, without limitation, credit institutions and payment institutions.

Customers using MyBank do not have to communicate their payment details or personal credentials to any third parties, since the payment initiation, mandate creation or transaction validation process takes place within the highly secured environment of their own bank. Public administration agencies and e-businesses using MyBank are informed in real time when a customer has initiated a payment.

As a pan-European e-authorisation solution, MyBank is also well-positioned to be used at a later stage for transactions in other currencies or for identity verification services.

The post

We are looking for a pro-active, co-operative and communicative professional with IT experience in payments and digital banking. You will be part of the team responsible for the operations and service management of the MyBank solution. You will provide technical assistance and support to banks, service providers and corporates across Europe. You will work closely together with all MyBank team members and report to the Head of Operations and Corporate Services.

Your role will be to run the technical helpdesk of the MyBank solution. You will be pro-active in resolving customer enquiries about technical aspects and identifying technical factors likely to raise security or reliability issues. This role requires customer support skills, relevant IT knowledge in relation to internet technology and payments to be able to provide analysis and recommendations for the implementation of the MyBank solution. You will liaise with banks and service providers and monitor their testing phases and release deliveries.

Your main responsibilities will consist of:

  • running the technical helpdesk activities by resolving customer queries and providing support and recommendations for their implementation of the MyBank solution;
  • detecting and escalating infrigements and potential incidents impacting the MyBank solution and communicating efficiently;
  • identifying, analysing and logging of technical issues, bugs or change requests;
  • assisting in documentation drafting such as functional or technical specifications, test documentation, test scripts;
  • liaising with technical providers for the delivery and the maintenance of the technical infrastructure;
  • provisioning of data into MyBank infrastructure;
  • contributing to other project work as required.

The profile

The successful candidate will

  • have an IT/Computer Science qualification with a specialisation in web services, payments or digital banking;
  • have a minimum of 4 years of previous experience as analyst or in customer support or IT advisory services;
  • have strong knowledge of XML-based web service protocols (SOAP & REST over HTTPS);
  • have experience in the area of public key infrastructure (PKI) and digital certificates;
  • have the ability to rapidly identify the appropriate points of applicable industry standards;
  • have an interest in online and mobile payments and digital economy;
  • have knowledge of ISO 20022 XML standards and SEPA instruments;
  • have a good knowledge of MS Office (Word, Excel, PowerPoint);
  • have excellent spoken and written English skills and a confident manner – Italian or any additional European languages would be an asset;
  • be detail-oriented and able to manage multiple tasks simultaneously;
  • be able to prioritise tasks and work autonomously;
  • be an individual with commitment, initiative and problem-solving skills;
  • be dynamic, pro-active, a team player and enjoy working in a multicultural team and communicating with a varied multinational audience.

Before applying for this position, which is based in Brussels (Belgium), please ensure that you are already authorised to work in the European Union.

Contact

If you

  • think you meet the required qualifications and skills,
  • are willing to develop your career in a challenging and international environment, with enticing compensation & benefits,
  • want to work for a company that plays a key role in expanding pan-European payment infrastructures,

we invite you to send your application including a curriculum vitae and motivation letter in English for the attention of:

Anne ROLLAND
Head of Human Resources
EBA CLEARING S.A.S.
40 rue de Courcelles
75008 Paris, France

Information about the application process:

Please note that only complete applications will be accepted and considered. In order for the application to be considered complete, candidates must submit the following documents: a curriculum vitae and a motivation letter (both in English). At this initial stage of the application process, please do not send us any supporting documents (e.g. work certificates or diplomas).

Please note that only complete applications will be accepted and considered. In order for the application to be considered complete, candidates must submit the following documents: a curriculum vitae and a motivation letter (both in English). At this initial stage of the application process, please do not send us any supporting documents (e.g. work certificates or diplomas).

Start and end dates of all previous positions and whether they were full-time or part-time positions should be indicated in the curriculum vitae. The CV should contain details of any professional experience and studies as well as of any relevant trainings or research work.

If an application is retained for any interview rounds, the candidate should be in a position to submit documents supporting the information provided in the CV. These may include work certificates or recommendation letters, which should indicate the duration and nature of experience. Freelance or self-employed candidates should provide either a copy of the entry in the relevant trade register or any official document (for example a tax revenue) showing the length of the relevant work experience.

Alternatively, candidates may provide individual contacts for professional references in relation to their previous work or study experiences. Candidates should also be ready to provide 1-2 of these contacts upon request, i.e. in addition to any work certificates or letters of recommendation.

The address indicated in the curriculum vitae will be used as the location from which a candidate invited to a face-to-face interview will travel.

For further information about MyBank, please visit our website at www.mybank.eu.

Follow us on twitter.com/MyBankPayments or www.linkedin.com/company/mybank.

Email:recruitment@ebaclearing.eu
Contact:Anne ROLLAND

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