A Datamonitor research primer which explores the importance of voice verification technology for banks, brokerages and insurance companies.
Remote authentication through password-based systems is costly and often insecure. Biometric technologies have addressed the security aspects, but have suffered from usability concerns and the need for new customer-end devices. However, voice authentication technologies appear to eliminate many of these concerns believes Datamonitor, with important implications for the financial services industry.
This paper considers the implications of voice verification for the delivery of financial services and explains why the technology is important for financial services institutions (FSIs) and for end-users.
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