When UK telco BT decided to upgrade its Web site to enable customers to set up direct debit payments online, it had to overcome potentially troubling issues related to volume management, validation data updates and platform compatibility.
Although a paperless direct debit system provides significant benefits, it can also be a potential source of expensive errors unless handled in the correct way. Allowing customers to either contact BT’s customer service advisors who enter the bank details online via a computer system or by entering their own bank details into a website without proper validation is likely to result in an unacceptable volume of errors.
After consultation with its lead bank and UK payments body Bacs, BT selected validation software from Eiger Systems to sit alongside legacy billing systems on a large IBM MVS mainframe that handles all the utility's billing and payment processing.
The Eiger validation solution comprises both the software for processing checks on inputted bank data and an accurate, updated database of the source data itself.» Download the document now 966.1 kb (Adobe Acrobat Document)