HP helped Norwegian insurance company Gjensidige launch a greenfield telephone banking service in just eight months.
Gjensidige, the second largest Norwegian insurer in both life and non-life insurance, had ambitious goals to launch a new telephone bank. The company was looking for an integrated call centre solution based on open systems.
HP’s Smart Contact solution,which is based on open standards and could demonstrate high performance, stability and availability, was the ultimate choice. The solution provides a framework for building an efficient call centre which will enable customer service representatives (CSRs) to respond quickly to customer needs. With HP as its strategic supplier GB was able to design and implement the call centre within a timescale of just eight months.
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