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US consumers and electronic banking: 1995-2003

US consumers and electronic banking: 1995-2003

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The changing consumer use of e-banking technologies between 1995 and 2003 is the subject of this dissertation by Christoslav Anguelov, Marianne Hilgert, and Jeanne Hogarth, of the Federal Reserve Board’s Division of Consumer and Community Affairs,

The article draws on data from two nationwide surveys — the Board's Survey of Consumer Finances and the University of Michigan Survey Research Center's Surveys of Consumers — to look at consumer use of e-banking technologies, particularly as it relates to consumer demographic characteristics and perceptions, and the relationship between these factors and the characteristics of selected e-banking products and services.

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