Resources
See latest resources ยป
The CIO challenge

The CIO challenge

Source:

Deloitte Consulting examines the key ingredients for successful CIOs in today's financial services organisations.

Having evolved from being yesterday's technology suppliers to today's information services brokers, CIOs are now at a critical juncture. To succeed and exert their true potential they must take a fresh approach that combines financial and organisational savvy with an innovative approach to technology, according to the latest point of view from Deloitte Consulting.
Against a backdrop that includes merger integration, straight-through processing, strategic cost reduction, technology optimisation and consolidation of customer touch points, CIOs must build organisations that are flexible enough to respond to change and deliver real value.
Key pain points involve looking at how to create an IT organisation model that can shrink and grow in response to business demands, analysing the true potential of outsourcing and facing the fact that the biggest barrier to creating and measuring value of IT investment is misalignment and a lack of transparency throughout the organisation.
Other important threads emerging as priorities for CIOs include the importance of getting better value from CRM initiatives, the management of an increasingly complex infrastructure despite limited staff and tighter budgets, and the development and implementation of comprehensive business continuity programmes to ensure that the IT organisation is fully prepared from top to bottom.

Download the document now 898Kb PDF

Comments: (0)

Research resources
See all Research resources »
Webinar - The Art and Science of Customer Relationships
/research

Webinar - The Art and Science of Customer Relationships

Accurately quantifying customer experience can seem an immensely nebulous task. While the benefits of improving this are evident, there is no clear method of measuring it.

Central Bank Digital Currency and Monetary Policy
/research

Central Bank Digital Currency and Monetary Policy

A Bank of Canada investigation into the benefits and costs of issuing a central bank digital currency for monetary policy.

Data in the payments industry
/research

Data in the payments industry

The UK's Payment Systems Regulator starts a conversation on how data is used in payment systems and explores the potential barriers to its objectives.