Having evolved from being yesterday's technology suppliers to today's information services brokers, CIOs are now at a critical juncture. To succeed and exert their true potential they must take a fresh approach that combines financial and organisational savvy with an innovative approach to technology, according to the latest point of view from Deloitte Consulting.
Against a backdrop that includes merger integration, straight-through processing, strategic cost reduction, technology optimisation and consolidation of customer touch points, CIOs must build organisations that are flexible enough to respond to change and deliver real value.
Key pain points involve looking at how to create an IT organisation model that can shrink and grow in response to business demands, analysing the true potential of outsourcing and facing the fact that the biggest barrier to creating and measuring value of IT investment is misalignment and a lack of transparency throughout the organisation.
Other important threads emerging as priorities for CIOs include the importance of getting better value from CRM initiatives, the management of an increasingly complex infrastructure despite limited staff and tighter budgets, and the development and implementation of comprehensive business continuity programmes to ensure that the IT organisation is fully prepared from top to bottom.

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