Multi-channel banking and risk management are topping the list of management and technology priorities for European banks, according to this structural analysis of the EU banking sector by the European Central Bank.
The report has been prepared by the Banking Supervision Committee (BSC) of the European System of Central Banks. It covers a large number of areas including the regulatory and market environment in which banks operate, banking structures and operations, structural changes in the overall banking risk profile, risk management systems and actions by public authorities.
Overall it finds that banks face growing competition as a result of factors such as deregulation, internationalisation and the pressure to create "shareholder value", requiring them to increase income and control costs. These objectives are pursued in various ways, including enhanced diversification of activities, intensified efforts to reduce costs, organisational streamlining and a more cautious approach to risk.
Further improvements in risk management techniques are observed - especially in the areas of credit risk European and operational risk - as banks begin to prepare for the new regulatory framework for capital adequacy.
In the retail environment, the report examines the potentially dislocating impact of the Internet on the banking system, and examines the different strategies taken by banks to provide customer services over the World Wide Web.» Download the document now 657Kb PDF