The coming together of technology advances, cultural shifts, and regulative transformation drives the digital age. How banks react to this to meet the growing expectations of their customers drives their strategies and business models. Against a backdrop of increased competition from new entrants intent on disrupting the market, the question is who holds the primary relationship with customers?

The move towards a digital age demands a new way of thinking for providers of payment services and how these financial institutions compete, or in many cases, co-exist is still evolving but is crucial to their success. Now is the time to think and act like a digital company offering services and products to customers who want immediate access to them.

Challenger banks and niche payment providers focus on specific areas of service, working with the fintech community to develop new technologies targeting traditional bank products. The established players must react to this or their failure to transform will lose them customers and impact their revenue.

This on demand webinar hosted by Finextra in association with Fiserv brought together expert speakers from Fiserv and leading financial institutions to address these questions and a range of others including

• In an increasingly digital age do customers have the same loyalty to their providers of banking services?
• Who are the challenging, competing providers and do they compete, co-exist or collaborate? What are the benefits and implications of this and can it be realised?
• What are the customer expectations and what do they expect from their digital banks and payment service providers in the future?

Speakers Included:

• Gary Wright, Director of Content, Finextra
• Andrew Steadman, VP, Product Management & Marketing, Fiserv
• Mark Hartley, Head of the Banking and Payments Practice, Motive Partners and Advisor to the Board at Nationwide
• Niall Buckley, Head of Digital Ecosystems , AIB
• Jacob Belton Groth, Head of Mobile Payment Solutions, Nordea