23 May 2019
Meet Epiphany at Money 2020 Europe 2019 - Stand 74

Expectations & Experiences: Channels and New Entrants

12 May 2017  |  30170 views  |  0 Source: Fiserv, Inc. Woman using tablet computer 2

highlights the information financial institutions need to know about where and how to deliver financial services. The results can inform efforts aimed at increasing consumer satisfaction and loyalty. Key findings include:

  • Transaction type is a key driver of channel preference. Rather than preferring mobile or online or branch access, consumers are likely to use all options available to them
  • Relationships matter. When consumers consider products such as money market accounts and home equity lines of credit, prior financial institution relationships and company reputation come into play
  • Mobile is a way of life. While some mobile technologies like digital wallets are in the early adoption stage, the potential is clear
» Download the document now 363.4 kb (Chrome HTML Document)

Comments: (0)

Comment on this story (membership required)

Related blogs

Create a blog about this story (membership required)

Solution source

Search by company or single key word